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Unified communications’ productivity promise to SMEs

Unified communications and collaboration (UC&C) promise mobility, productivity and scalability, but why should business owners and IT managers of small and medium-sized enterprises (SMEs) care and what are the real business benefits to them right now? One of the biggest efficiency challenges faced by businesses today is scattered communications. Ineffective meetings and fragmented workflows are […]

Push to make 0800 numbers truly toll-free might backfire

While a new government regulation looks to make 0800 numbers free of cost for the caller, regardless of the network they use, high interconnect rates being proposed by some networks might actually push businesses away from toll-free numbers, and put the end user at a disadvantage. Even though telephone numbers starting with 0800 are known [...]

The benefits of using Software-Defined WAN for Unified Communications

Many organisations are starting to realise the benefits of Unified Communications (UC) as an essential tool that allows knowledge workers to collaborate using voice, video, desktop sharing, instant messaging and presence. However, as these organisations begin to recognise the operational efficiencies these tools bring to their business and plan to implement it, their IT departments […]

You’re moving everything else into the cloud, why not your telephony?

So you have your company’s email, Customer Relationship Management (CRM) system and firewall in the cloud already? In which case, is it so hard to believe that you can take your telephony system (also known as a Private Automatic Branch Exchange or PABX for short) to the cloud as well? For many years, IT as […]

Is the move to SaaS fundamentally changing your WAN architecture?

As more and more enterprises migrate their data across to cloud data centres, such as Amazon AWS and Microsoft Azure they will inevitably begin to realise how the adoption of IaaS (Infrastructure-as-a-service) and SaaS (Software-as-a-service) will result in a serious relook at their current WAN architecture. Enterprises moving to SaaS applications are realising the benefits […]

The Interconnect Rate and its Importance in South Africa’s Telecommunications Market

For the last 20 years, making calls in South Africa has changed quite considerably. One of the biggest contributing factors to this change is the evolution of the interconnect rate. The interconnect rate, the tariff one operator charges another to terminate a call on its network, affect all parts of the telecoms industry. This includes [...]

The Shift to Cloud Communications in the Hospitality Sector

Good communication at the heart of every successful hotel? Get Hosted Hospitality PBX to ensure that. Good communication is at the heart of every successful hotel. And whether you’re a small hotel, a global hotel conglomerate, a famous luxury establishment or a boutique B&B, it should be one of your most important considerations. If you […]

Software-Defined Wide Area Networking (SD-WAN)

Software-Defined Wide Area Network: Does it hold the potential to disrupt MPLS VPNs? In brief… Yes. But let’s go back a bit… In the 90s, we had a surge in label switched shared wide-area technologies such as Multi Protocol Label Switching (MPLS).  MPLS rocked the boat and actually succeeded over the existing wide-area-networking (WAN) technologies [...]

Cloud PBX for Entrepreneurs

Despite the exponential cost involved, companies and entrepreneurs have traditionally bought, built and maintained their own communications infrastructure. These days, Communications as a Service (CaaS) and cloud PBX provides companies with a reliable and cost effective alternative. Small to medium enterprises, large companies, and entrepreneurs can all benefit from cloud PBX solutions. What We Love […]

The Benefits of Fibre Optic Connectivity

Slowly but surely fibre optic cable has become the standard solution when it comes to last mile connectivity which connects your office to your internet service provider. Previously fibre has been very expensive which is why copper wire technology was the standard for many years. Services like ISDN and analogue also make use of copper […]

The Benefits of Cloud PBX

As technology advances Cloud PBX continues to prove itself as a reliable, future proof and cost effective telephony solution. Those who remain unconvinced as to the benefits of using a Cloud PBX system need only read further. The Benefits of Cloud PBX Cloud PBX systems are ideal for businesses of all sizes and can scale […]

Understanding Your PBX

PBX means private branch exchange; a telephone system used by business. Anyone who has heard the term PBX, already knows that their business needs it. A PBX telephone system allows the users within an organisation to share multiple phones lines, also referred to as trunks. It is the central aggregation point, connecting all internal phone […]

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