Our Blog

Technology is a challenging market sector to operate in – everything happens in real-time, customers want to access products and services at any time of day or night, and you must ensure there is not only round the clock support but also that the company stays at the forefront of innovation. Fortunately, there are a […]

Software-Defined Wide Area Networking (SD-WAN) is one of the most disruptive technologies to come to the fore and is impacting MPLS providers’ revenues. Many MPLS incumbents find themselves without an SD-WAN offering because they simply don’t have the ability to rapidly adopt new technologies and take them to market, and do not want to erode […]

Frustrated South African businesses are increasingly turning to smaller telecommunications service providers, drawn by their ability to innovate and craft bespoke solutions that are backed up by a higher quality of customer service. More than just a good sale or good installation experience, it’s the after sales service that helps smaller telecoms service providers differentiate […]

With much being done in 2016 to raise awareness and demystify Software-Defined Wide Area Networking (SD-WAN), larger enterprises in South Africa are starting to come to grips with the full range of benefits, and new business opportunities that are opening up by turning to this relatively new technology. The IDC estimates that worldwide SD-WAN revenues […]

Network security is a global risk and enterprises are spending millions on securing their corporate networks, yet they are still being attacked. Greg de Chasteauneuf, chief technology officer at Saicom Voice Services takes a look at why there needs to be a mindset change. “The cybersecurity industry as a whole needs to ask itself what [...]

As enterprises move their applications into the cloud and enable their mobile workforce to consume cloud applications, they need a network that is responsive to this migration. Greg de Chasteauneuf, chief technology officer at Saicom takes a look at software-defined wide area networking (SD-WAN) and the risks businesses face from not making a timeous switch. […]

Business decision makers usually have sleepless nights about aspects of their business they can’t control, but making the move from legacy to current technology should never be one of them. In fact, it should be an easy decision, a no brainer if you will. No need to change if it works The reality is that […]

Unified communications and collaboration (UC&C) promise mobility, productivity and scalability, but why should business owners and IT managers of small and medium-sized enterprises (SMEs) care and what are the real business benefits to them right now? One of the biggest efficiency challenges faced by businesses today is scattered communications. Ineffective meetings and fragmented workflows are […]

While a new government regulation looks to make 0800 numbers free of cost for the caller, regardless of the network they use, high interconnect rates being proposed by some networks might actually push businesses away from toll-free numbers, and put the end user at a disadvantage. Even though telephone numbers starting with 0800 are known [...]

Many organisations are starting to realise the benefits of Unified Communications (UC) as an essential tool that allows knowledge workers to collaborate using voice, video, desktop sharing, instant messaging and presence. However, as these organisations begin to recognise the operational efficiencies these tools bring to their business and plan to implement it, their IT departments […]

So you have your company’s email, Customer Relationship Management (CRM) system and firewall in the cloud already? In which case, is it so hard to believe that you can take your telephony system (also known as a Private Automatic Branch Exchange or PABX for short) to the cloud as well? For many years, IT as […]

As more and more enterprises migrate their data across to cloud data centres, such as Amazon AWS and Microsoft Azure they will inevitably begin to realise how the adoption of IaaS (Infrastructure-as-a-service) and SaaS (Software-as-a-service) will result in a serious relook at their current WAN architecture. Enterprises moving to SaaS applications are realising the benefits […]