Call Centre Reporting (Akixi)
Akixi is an award-winning company providing comprehensive call and contact analytics solutions. Our cloud-based reporting software offers unprecedented insight into how your contact processes are working and how you can optimise them for a game-changing, ultra-responsive customer experience. We offer various service levels, from historic call logging to advanced real-time contact centre services, to suit businesses of all sizes.
If customer contact plays a key role in your business, Akixi can give you a truly transformative edge. Our cloud-based call and contact analytics services lead the industry in both innovation and value, offering unprecedented insight into how your contact processes are working, and how you can optimise them for a game-changing, ultra responsive customer experience.
Akixi’s portfolio of wallboards, reports and value-added features is vast and varied, providing maximum scope to customise our service to your exact needs – whether you’re a small team or running several contact centres in multiple locations. You’ll enjoy maximum visibility and control with a choice of over 400 sets of historic and real-time statistics, brought to life with easy-to-assimilate charts, dials and alarms.
Our wallboards (available with Akixi 1000, 2000 and 3000) can be configured to show the precise metrics you need, and are available on any internet-enabled device via a browser or the Akixi mobile app, to fine-tune your contact strategy and motivate teams.
Akixi Product Overviews
Akixi Product Overviews
Akixi Supervisors How to Tutorials
Akixi Supervisors How to Tutorials
Finding Your Way Around The Akixi Reporting Portal
How to Create Reports in Akixi
Akixi Basic Report Filtering
Akixi Advanced Report Filtering
How to Schedule Akixi Reports
How to Create Charts in Akixi
How to Create Dashboards in Akixi
Akixi Agent Reporting and Control
Reporting on Auto Attendants in Akixi
Top 5 Tips to Customise your Reporting Portal
How to Create the Ultimate Report Leaderboard
How to Create a Group Dashboard
Saicom’s ability to engage and understand the clients’ requirements holistically whilst providing a full turnkey solution sets them apart from the everyday players in the industry.
Since the start of our partnership with Saicom, Turrito has seen a significant shift in client’s adoption to new technology and change. The highlight of this being the migration from old onsite PBX to a full Cloud based hosted PBX solution. Saicom’s Hosted PBX Solution has shown immense success within the industry making them key figures in the VoIP/HPBX space.
Saicom has mastered the journey of traditional onsite telephony/PBX services with seamless migration to a Cloud/Hosted PBX Services, setting them apart from the competition by a country mile!
We receive professional, dedicated support from sales to projects right down to the finance and support teams. The Saicom company culture makes working with them an absolute breeze from start to finish.
Our biggest concern was having access to reliable connectivity. However, the availability of the cloud-based Saicom PABX offering was unmatched by any on-site solution we had seen. And this yielded good results as the stability and availability of Saicom have resulted in zero outages on our PABX in the three years we had been running the solution.
I would really like to say thank you to all of your team who have been amazing this week in helping us get our staff out of Velocity offices and working remotely. You guys have gone the extra mile and helped us to deliver a remote office in under 1 week, personally, I think this is phenomenal and I’m so proud of everyone who has helped us get here.
The differentiator for us is Saicom’s ability to deliver both customer service and technical expertise. The team took the time to understand our business requirements and ensured any issues would be addressed as quickly as possible.
Saicom was willing to do whatever was necessary to ensure our systems were working optimally. The company adapts to our needs and manages our network and telephony outcomes on our behalf.
We are delighted to have forged a partnership with Saicom, they have done the impossible and delivered exceptional value to our business. We look forward to a long-standing and innovative working relationship with Greg and his team.
We chose Saicom for its ability to quickly adopt new technology and willingness to try new techniques based on real business needs and challenges. Saicom’s APN solution provides a seamless connection to our network, allows us to control the data we use, and very importantly, has saved us a considerable amount of money.
Easy to work with, coupled with reliable systems and great ongoing support.
Building a solid working relationship with Saicom has been a breeze, simply because their commitment to excellence mirrors our own desire to offer real service. They not only offer reliable systems, but their systems are also cost effective, not to mention their unrivalled 24/7 support.
Saicom have consistently provided us with cost effective and reliable telecommunications solutions to suit our exact needs. With their 24/7 support team we have had top notch on-going support at every turn. We would never dream of going back to the way we used to do business, Saicom is our internet and telecommunications service provider of choice.
We can without hesitation recommend Saicom as a technology partner that is cost-competitive, professional, competent and cares that you are truly satisfied with the services they provide.
As a long-standing customer of yours, we must compliment you and your team on the value you have added to our business, as well as the operational efficiencies we have been able to achieve in using your service across our business and call centre.
Saicom have been the perfect telecommunications partner for us since our entry into the South African market. They have provided us with a cost friendly, scalable solution that has met our every need.
We were looking for a product to help us save money but at the same time give us good visibility, redundancy, and control. We have found that with the Velocloud SD-Wan solution. It is really quick and easy to setup.
It has been a pleasure working with Saicom, over the past two years. As our VoIP partner, Saicom has provided a superb level of personal service and support for our business.
We’d like to commend and thank Saicom for playing a part of the growth of SEACOM and our product offerings as a whole. We are particularly impressed by the level of willingness to help and general “can-do” attitude of the staff at Saicom.
Overall, I couldn’t recommend Saicom more highly. They are vital partners in our business and it’s a pleasure working with such experienced & professional experts in the Telco & connectivity space.