Overview
Call Centre Reporting (Akixi)
Akixi is an award-winning company providing comprehensive call and contact analytics solutions. Our cloud-based reporting software offers unprecedented insight into how your contact processes are working and how you can optimise them for a game-changing, ultra-responsive customer experience. We offer various service levels, from historic call logging to advanced real-time contact centre services, to suit businesses of all sizes.
If customer contact plays a key role in your business, Akixi can give you a truly transformative edge. Our cloud-based call and contact analytics services lead the industry in both innovation and value, offering unprecedented insight into how your contact processes are working, and how you can optimise them for a game-changing, ultra responsive customer experience.
Akixi’s portfolio of wallboards, reports and value-added features is vast and varied, providing maximum scope to customise our service to your exact needs – whether you’re a small team or running several contact centres in multiple locations. You’ll enjoy maximum visibility and control with a choice of over 400 sets of historic and real-time statistics, brought to life with easy-to-assimilate charts, dials and alarms.
Our wallboards (available with Akixi 1000, 2000 and 3000) can be configured to show the precise metrics you need, and are available on any internet-enabled device via a browser or the Akixi mobile app, to fine-tune your contact strategy and motivate teams.
Akixi Product Overviews
Akixi Product Overviews
Akixi Supervisors How to Tutorials
Akixi Supervisors How to Tutorials
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Finding Your Way Around The Akixi Reporting Portal
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How to Create Reports in Akixi
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Akixi Basic Report Filtering
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Akixi Advanced Report Filtering
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How to Schedule Akixi Reports
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How to Create Charts in Akixi
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How to Create Dashboards in Akixi
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Akixi Agent Reporting and Control
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Reporting on Auto Attendants in Akixi
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Top 5 Tips to Customise your Reporting Portal
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How to Create the Ultimate Report Leaderboard
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How to Create a Group Dashboard
Testimonials
Testimonials
Colin Corbett
Chief Information Officer, Bidvest Steiner
Some Company EXCO teams believe they are above dealing with you as a customer. That’s not the case with Saicom. Their team is really exceptional. They are truly market leaders when it comes to overall service.
Craig Eldridge
Technical Director, FinishTime
We are delighted to have forged a partnership with Saicom. They have done the impossible and delivered exceptional value to our business. We look forward to a long-standing and innovative working relationship with them.
Tashwill Carelse
IT Director, Rentokil Initial
Saicom’s APN solution provides a seamless connection to our network, allows us to control the data we use, and very importantly, has saved us a considerable amount of money.
Name Surname
Chief Information Officer, Cartrack
Easy to work with, coupled with reliable systems and great ongoing support.
