Saicom University - Call Centre Reporting (Akixi)

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Call Centre Reporting (Akixi)

Overview

Call Centre Reporting (Akixi)

Akixi is an award-winning company providing comprehensive call and contact analytics solutions. Our cloud-based reporting software offers unprecedented insight into how your contact processes are working and how you can optimise them for a game-changing, ultra-responsive customer experience. We offer various service levels, from historic call logging to advanced real-time contact centre services, to suit businesses of all sizes.

If customer contact plays a key role in your business, Akixi can give you a truly transformative edge. Our cloud-based call and contact analytics services lead the industry in both innovation and value, offering unprecedented insight into how your contact processes are working, and how you can optimise them for a game-changing, ultra responsive customer experience.

Akixi’s portfolio of wallboards, reports and value-added features is vast and varied, providing maximum scope to customise our service to your exact needs – whether you’re a small team or running several contact centres in multiple locations. You’ll enjoy maximum visibility and control with a choice of over 400 sets of historic and real-time statistics, brought to life with easy-to-assimilate charts, dials and alarms.

Our wallboards (available with Akixi 1000, 2000 and 3000) can be configured to show the precise metrics you need, and are available on any internet-enabled device via a browser or the Akixi mobile app, to fine-tune your contact strategy and motivate teams.

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