Cloud PBX

Cloud PBX


Cloud PBX

Work from anywhere, across all your devices

Our Cloud PBX (Private Branch Exchange) offering promises to minimise management and operational headaches, while improving client relationships and ensuring seamless communications across all your devices. Ideally suited to businesses that want a single source of communication, combined with collaboration and mobility, our platform integrates fully with Cisco, Yealink and Polycom desk phones.

With our suite of Unified Communications mobility apps, you take your extension and collaboration suite with you.  Whether you are working from home, a coffee shop, restaurant or airport being away from the office should not hinder your ability to communicate with your teams, clients and suppliers.

Whether you’re already running voice services over VoIP phones, legacy or existing phone systems, or other cloud PBXs, we can seamlessly migrate you to our Cloud PBX with zero downtime. Handsets are delivered pre-configured and simply need to be plugged into a LAN connection, and the rest of the setup is easy.

Looking for a simple PBX or call centre? We can customise a solution to meet your business needs. Features are available on-demand and are entirely scalable (from one to thousands of users), making the solution suitable for everyone from SMEs to large enterprises.

Key Features

Key Features

Save money – cheaper than traditional phone systems

No downtime – if there’s no power we can forward your calls to your cellphone

Scalability – it’s easy to add and remove users, devices and functionality as your business needs change

User friendly – clean, simple interface with easy-to-use features

Access and mobilitywork from anywhere, whether you’re out and about or at your desk, you’re always connected and can access your voicemail from anywhere in the world. The system grows as your business grows. Pay only for what you use.

Save time – our 1-touch provisioning system makes setup quick and simple

Reliability – our exceptional support will get you up and running, offering support every step of the way

Call Recording

Call Recording


Saicom in partnership with Call Cabinet’s Atmos.

Call recording platform is a game-changing compliant interaction recorder that offers a unique “pay as you grow” (SaaS) business model. With automatic upgrades and 24×7 support, Atmos offers a distinctly disruptive technology that guarantees your calls (and soon all other interactions) will be recorded every time and stored in a secure and compliant environment. Access to recordings is simple via the Atmos HTMLS portal that offers all the flexibility of this web-based application that can be accessed from any device and from anywhere that there is an internet connection. The scalability of Atmos means that it is cost-effective for organizations with as few as 2-3 users but also meets the needs of a large enterprise.

This solution is easily enabled on any Saicom Cloud PBX extension or SIP Trunk.



Frequently Asked Questions

At Saicom, quality is stitched into our core, by interconnecting directly with the majority of voice providers in South Africa we can ensure true end-to-end quality and service for our client’s voice communications.

Here is a list of voice providers that we currently interconnect with:

  • Vodacom
  • MTN
  • CellC
  • Telkom
  • Telkom Mobile
  • Liquid Intelligent Technologies
  • First National Bank
  • BitCo
  • ECN
  • Vox Telecoms
  • Dimension Data
  • Switch Telecoms
  • Voys Telecom South Africa
  • Converged Telecoms
  • Telviva
  • Centracom

As the name suggests, a cloud PBX is an IP-based business phone system that is provided and accessed completely through the internet as opposed to hosting the software on a server in the office.

It uses Voice over Internet Protocol (VoIP; both SIP and RTP) technology to make and receive phone calls and provides more features than a traditional on-premise PBX phone system.

With the Saicom Cloud PBX value proposition, employees can get access to their office extension and collaboration suite from anywhere provided that they have a reliable internet connection. Our cloud PBX is also completely customisable for the unique requirements of your business with on-demand features that scale from one to thousands of users as needed, whether you are in South Africa or somewhere else in the world. Furthermore, it delivers the integration support needed whether it is for a back office environment or a contact centre.

A hosted PBX is offered by a service provider that hosts physical servers running the company’s services at a separate location. Users typically access the service via a direct network connection. Furthermore, a hosted PBX solution is scaled to a specific size with uniform features for all users. A hosted PBX is bespoke and is therefore limited in how it can be customised after the fact. Generally, companies who handle a large number of calls opt for a hosted PBX which can be cost prohibitive for smaller SMEs. Even so, the hosted PBX is fast making way for a cloud based PBX solution due to the scalability, redundancy, and customisability on offer.

A virtual PBX enables users to access PBX services remotely using the internet. This form of virtual computing is essentially a piece of software housed in a data centre. Unlike a cloud PBX offering, virtual PBX solutions provide only basic functionality such as only being able to transmit incoming calls and routing them to the appropriate person. Often, these systems are used in conjunction with call forwarding services to reach employees who are out of the office. However, more companies are favouring cloud PBX systems to virtual ones due to how it can easily scale from one to millions of users.

A cloud PBX system is a complete VoIP service hosted in the cloud that delivers a comprehensive list of unified communication services, back office, and call centre functionality without requiring the installation of additional hardware. It is built to scale and can easily cater for millions of subscribers or deliver functionality for just a handful of people. As with any cloud-based solution, a cloud PBX has security and redundancy built into the platform, and delivers 99.9999% uptime. It is typically billed on a usage basis and is customisable to a per-user level.

A cloud PBX is more cost-effective than traditional phone systems. And because it is cloud-based there is no downtime. In the event of a power failure, calls can simply be forwarded to employees’ mobile phones.

It features an easy-to-use interface and is completely scalable ensuring the company can add and remove users, devices, and functionality as required in real-time.

Some of the commonly selected cloud PBX features range from call distribution, call recording, conferencing, internal and external integrated messaging platforms, and a single inbox for email, voicemail, and fax communication.

As the requirements for each organisation are unique, please complete our enquiry form and one of our expert consultants will contact you about the best Cloud PBX solution in South Africa.

Currently cloud PBX is only available to our South African customers.


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