OmniContact: Advanced Call Centre Software in South Africa
With OmniContact, call centres can harness the full potential of modern communication technology to forge stronger customer relationships, enhance efficiency, and drive business growth.
Their powerful platform:
- Centralises all essential communication channels into one unified platform - from voice calls and live chat to social media messaging and WhatsApp
- Provides agents with effective tools for better call management
- Reduces wait times
- Elevates customer satisfaction
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About OminContact Cloud Call Centre Software
At Saicom, we understand that effective communication is a key component to great customer service and business success. This is why we empower South African businesses with unified communication, connectivity, and robust IT solutions.
Our innovative OmniContact solution seamlessly integrates multiple channels, offering a comprehensive suite of features and capabilities that transform the way you engage with your clients.
Whether you run a small business, a sales team, a large enterprise, or a call centre, OmniContact centralises all customer communications for streamlined, efficient customer engagement.
Contact Saicom’s export team today for a future-ready call centre software tailored to your needs.
Robust Data Security with OmniContact
We understand that protecting customer information is not just paramount; it's a critical business imperative. OmniContact provides a suite of tools and features designed to ensure your data security at every step, from initial customer engagement to robust disaster recovery.
Your data is secured through call encryption for secure communications and secure logins ensure that data access is restricted to authorised personnel. Call recording, a key feature, is managed with strict access protocols, and data is stored in secure, cloud data centers.
The introduction of regulations like GDPR, CCPA, and POPIA ensures that the consequences of a security breach are severe and extend beyond financial penalties to significant reputational damage and negative media exposure. OmniContact mitigates these risks, safeguarding both your business operations and brand.
Top South African Businesses Using Our Call Centre Software Solution
Experience seamless contact management, voice quality, analytics, and heightened customer satisfaction in your daily operations with our OmniContact call centre solution.
These are the leading companies that partner with Saicom for our call and contact centre software:
Some companies Exco teams believe they are above dealing with you as a customer. That’s not the case with Saicom. Their team is really exceptional. They are truly market leaders when it comes to overall service.
Colin Corbett
Chief Information Officer, Bidvest Steiner
The differentiator for us is Saicom’s ability to deliver both customer service and technical expertise. The team took the time to understand our business requirements and ensured any issues would be addressed as quickly as possible.
Raymond McIntyre
Senior General Manager, Platinum Life
Saicom was willing to do whatever was necessary to ensure our systems were working optimally. The company adapts to our needs and manages our network and telephony outcomes on our behalf.
Easy to work with, coupled with reliable systems and great ongoing support.
I would like to commend Saicom on their incredible management and support of the Cloud hosted PBX VOIP, Connectivity, VeloCloud and Firewall services we buy from them. The business impact on our organisation has been huge in the sense that we save significant amounts on all of our calls and our connectivity is stable and always working.
Robert Cousins
Chief Technology Officer, SABJE
OmnicContact Call Centre Solution Features and Benefits
Unlock the full potential of your customer experiences with OmniContact.
Our advanced call centre solution provides powerful features and benefits, designed to streamline business operations and elevate engagement.
Integrations Enabled by Saicom’s Call Centre Software
Saicom's OmniContact call centre solution seamlessly integrates with your existing systems.
This powerful connectivity across multiple channels centralises customer information, enhances agent productivity, and delivers better customer service.
Callbi
Dialogflow
Diarize Me
Dynamics
EKM
Hellopeter
Hooyu
Klaviyo
Magento
Office 365
Ozow
Salesforce
ServiceNow
Shipstation
Smile ID
Teams
X
Woo Commerce
Zendesk
Mailchimp
Shopify
Xero
Teams That Benefit from Our OmniContact Call Centre Software
Call Centres (Inbound/Outbound)
Reduce estimated wait time, improve customer satisfaction, and manage incoming and outgoing calls efficiently with integrated communication channels and actionable analytics.
Customer Support Teams
Provide personalised assistance and build stronger relationships with guided scripts and interactive agent dashboards.
Sales teams
Nurture leads, track progress, and close faster with OmniContact’s contact management features.
Small Businesses or Large Enterprises
Gain valuable insights from call records and customer data to refine strategies.
Marketing Teams
Gain valuable insights from call records and customer data to refine strategies.
Frequently Asked Questions About OmniContact Call Centre Solutions in South Africa
What Is OmniContacts' Role in Call Centre Management?
Saicom’s OmniContact call centre software solution plays a crucial role in call centre management by providing a comprehensive contact management system designed to streamline inbound and outbound communications, enhance agent productivity, and improve overall customer service.
A few key features include:
- Built-in task and reminder systems
- Integration with your existing CRM tools
- Designed to scale with your business growth
- AI-powered smart routing
- Live dashboard and ticketing
- Crisp and clear voice quality
- Insightful data and analytics
- Automated dialling
- Call recording
- Guided scripts for agents
Transform your business communications with Saicom’s OmniContact call centre management solutions. Contact us now.
How Does Saicom OmniContact Work?
Saicom OmniContact is a centralised communication hub that consolidates all customer interactions. It uses Voice over IP (VoIP) for clear calls, seamlessly integrating them with channels like live chat, email, social media, and WhatsApp, so your agents manage everything from one unified platform.
The software makes it easy to add and organise contacts into groups, either from your existing CRM or other sources, tags them for easy categorisation, and utilise advanced search functions to find specific contacts quickly.
Beyond basic contact management, OmniContact also offers tools for automated dialing, call scripting, and intelligent routing. It integrates with your existing CRMs, e-commerce platforms, and social media, providing a holistic view of every customer interaction.
Discover the power of Saicom’s OmniContact contact centre solution. Contact us today.
Can I Access Saicom OmniContact on Multiple Devices?
Yes, Saicom OmniContact is accessible across multiple devices, including desktop computers, laptops, smartphones, and tablets.
It offers compatibility across different operating systems, ensuring you can access your contacts wherever you go
Experience seamless accessibility with our Saicom OmniContact contact centre solution. Visit our website or contact one of our experts today.
What Digital Channels Does Saicom OmniContact Support?
Saicom OmniContact supports various digital channels commonly used for business communications and contact management, including email, phone, social media platforms, messaging apps, and more.
Enhance your omnichannel support with OmniContact call centre software. Get in touch with Saicom today.
Can I Integrate My Email Accounts with Saicom OmniContact?
Yes, Saicom OmniContact allows you to integrate multiple email accounts, including Gmail, Outlook, Yahoo Mail, and others, to manage contacts associated with those accounts within the platform
Contact Saicom to simplify your email communications today.
Is Saicom OmniContact Suitable for Remote Call Centre Operations?
Yes, Saicom OmniContact is well-suited for remote call centre operations, offering cloud-based accessibility and remote agent capabilities.
Customer service agents can access the platform from anywhere with an internet connection, enabling secure and flexible work arrangements without compromising productivity or customer service quality.
Support your remote teams with Saicom’s OmniContact call centre solution. Enquire today.
Does Saicom OmniContact Support Integration with CRM Systems for Call Centre Operations?
Yes, Saicom OmniContact offers integration with popular CRM (Customer Relationship Management) systems such as Salesforce, HubSpot, Zendesk, and others, to enhance call centre operations. This ensures seamless data synchronisation, enabling agents to access customer information and provide personalised service.
Streamline your CRM and transform your business communications with Saicom’s OmniContact contact centre solutions. Contact us now.
Can Saicom OmniContact Be Used For Inbound Call Management?
Saicom OmniContact offers all the features specifically designed for managing calls, including call routing, IVR (Interactive Voice Response) integration, call queuing, and intelligent call distribution. These features ensure efficient handling of all incoming calls.
Optimise your incoming calls with Saicom’s OmniContact call centre management solutions. Enquire today.
Does Saicom OmniContact Support Outbound Calling Campaigns?
Yes, Saicom OmniContact facilitates campaigns for outbound calls through its dialer functionality. It allows call centre agents to make outbound calls efficiently while providing features such as call scripting, call recording, and campaign management to enhance productivity and effectiveness.
Boost your outbound campaigns with Saicom’s OmniContact call centre management solutions. Contact us today to get started.
Is My Data Secure With Saicom OmniContact?
Yes, Saicom OmniContact prioritises data security and employs robust measures to protect your contact information. It utilises encryption protocols to safeguard data transmission and storage, and regularly updates its security measures to address potential vulnerabilities.
Enable robust data security measures and protect sensitive customer information with Saicom’s OmniContact solutions. Contact us to learn more.
How Does Billing Work?
On signing up for the Services, the customer will receive a bill for the non-recurring upfront costs as well as a one-month recurring monthly cost.
The customer will not be billed the monthly recurring cost for the month in which it goes live; the monthly billing will continue from the month post go-live, and continue thereafter on a monthly basis for the duration of the contract term.
Transform your business goals and overall performance with Saicom’s OmniContact contact centre solutions. Enquire to get started today.
