Call Centre Solution: OmniContact

With OmniContact, call centres can harness the full potential of modern communication technology to foster stronger relationships, enhance efficiency, and drive growth.

Every channel your business needs in a single platform - from calls to live chat, social media messaging to WhatsApp. OmniContact will integrate it all into a single unified platform.

Manage calls more effectively

Reduce wait times

Improve customer satisfaction

Customers We Work With:

What Our Customers Say

Colin Corbett
Colin CorbettChief Information Officer, Bidvest Steiner
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Some companies Exco teams believe they are above dealing with you as a customer. That’s not the case with Saicom. Their team is really exceptional. They are truly market leaders when it comes to overall service.
Raymond McIntyre
Raymond McIntyreSenior General Manager
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The differentiator for us is Saicom’s ability to deliver both customer service and technical expertise. The team took the time to understand our business requirements and ensured any issues would be addressed as quickly as possible.
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Saicom was willing to do whatever was necessary to ensure our systems were working optimally. The company adapts to our needs and manages our network and telephony outcomes on our behalf.

OmniContact can address all your business needs

Call Centres (Inbound/Outbound)

Optimise your call centre operations with our Omnichannel solution. OmniContact is especially beneficial for call centres, empowering both inbound and outbound teams to manage calls more effectively, reduce wait times, and improve customer satisfaction through integrated communication channels and analytics

Customer Support

Provide personalised assistance and build stronger relationships

Sales Teams

Nurture leads, track progress, and close faster with OmniContact

Marketing Teams

Segment and target your audience for more effective campaigns

Small Businesses or Large Enterprises

A simple yet powerful contact management solution that fits your budget

3 steps to getting your OmniContact solution up and running:

Reach out to Saicom's sales team to discuss your Call Centre needs and schedule a consultation

Step 2

Saicom's experts will assess your requirements, propose a tailored solution, and guide you through the onboarding process to ensure a smooth transition to Saicom OmniContact

Step 3

Start enjoying the benefits of this powerful Omnichannel platform


About OmniContact

In today’s rapidly evolving business landscape, effective communication with customers lies at the heart of success. Businesses need more than just conventional communication tools; they require innovative solutions that can adapt to the ever-changing demands of the digital age. Saicom is your trusted partner in communication technology, offering specialised support for businesses of all kinds, including those operating in the dynamic call centre sector.

At Saicom, we understand that businesses of all sizes and industries, especially call centres specialising in both inbound and outbound operations, need a cutting-edge communication platform that seamlessly integrates various channels and empowers them to connect with customers on a deeper level.

Saicom is excited to introduce OmniContact as a service. This powerful Omnichannel solution is designed to elevate your customer communication strategies to new heights, offering a comprehensive suite of features and capabilities that will transform the way you engage with your clients. With OmniContact, call centres can harness the full potential of modern communication technology to foster stronger relationships, enhance efficiency, and drive growth. Whether you are a small business, a sales team, a large enterprise, or a call centre focused on delivering exceptional customer service, OmniContact is tailored to meet your unique needs and empower your contact management efforts.

Many businesses, particularly call centres grappling with disorganised contacts, missed opportunities and inefficiencies in their contact management, will benefit from the comprehensive solutions offered through OmniContact.

Key Features

Effortless Contact Management

Categorise, track and engage with your contacts like never before. OmniContact's user-friendly interface simplifies every aspect of contact management

Task and Reminder System

Never forget a follow-up or important deadline again. OmniContact keeps you on track with a built-in task and reminder system

Integration Capabilities

Seamlessly integrate OmniContact with your existing tools and software to create a unified and efficient workflow

Call Recording

Automatically record incoming and outgoing calls for compliance and quality assurance


Built-in CRM functionality or integrate with your current CRM

Live Dashboard

See real-time statuses and listen in to your team in real-time


OmniContact intelligently learns how to route incoming interactions to the correct departments


Allow your customers to log issues across any channels allowing you to effortlessly track tickets and continue conversations across all channels

Communication Channels

Every channel your business needs in a single platform - from calls to live chat, social media to WhatsApp. OmniContact will integrate it all into a single unified platform

Insightful Analytics

Make data-driven decisions with powerful reporting and analytics tools. Understand your contact engagement and conversion rates

Automated Dialling

Improve agent productivity by having the system automatically make outgoing calls

Calling Scripts

Present your agents with relevant scripts and information

Voice Quality

Saicom's state-of-the-art redundant voice platform, coupled with the implementation of Quality of Service (QoS), guarantees the prioritisation of your voice traffic, ensuring optimal performance and delivering clear, crisp audio throughout your calls


Enhanced Efficiency

Save time and reduce manual data entry. Automate repetitive tasks and focus on what matters most

Data-Driven Decisions

Gain valuable insights into your contact interactions and adjust your strategies for better results

Built to Scale

Powered by Microsoft Azure, OmniContacts' complete customer engagement platform is built on scalable cloud technology, meaning as your business grows, OmniContact will grow with you

Improved Engagement

Personalise your interactions and stay engaged with your contacts. Boost your marketing and sales efforts

Communication AI

OmniContact can transform your customer communications with unique and powerful AI tools

One Product, One Price

OmniContact is a complete solution. No complicated licensing or optional add-ons. Every feature is available to every user

Single Login

Your users can log in and access OmniContact with the same logins they use for all your existing systems, with two-factor authentication, physical tokens and all the other rules your business has set up

Data Security

OmniContact ensures the security of your data



OmniContact provides a solution that ensures the security of your data at all steps of the journey – from the customer, to the data centre, through to disaster recovery. Protecting your customer’s personal information has always been important. With the introduction of GDPR, CCPA and POPIA, the consequences of any breaches of security have never been more severe. Never mind the reputational damage and the potential media exposure any breach would bring.

Integrations include:


Frequently Asked Questions

Saicom OmniContact plays a crucial role in call centre management by providing a comprehensive contact management system designed to streamline inbound and outbound communications, enhance agent productivity, and improve overall customer service

Saicom OmniContact works by allowing users to input their contact information into the system manually or import contacts from various sources such as email accounts or CRM platforms. Once contacts are added, users can organise them into groups, tag them for easy categorisation, and utilise advanced search functions to find specific contacts quickly

Yes, Saicom OmniContact is accessible across multiple devices, including desktop computers, laptops, smartphones, and tablets. It offers compatibility across different operating systems, ensuring you can access your contacts wherever you go

Saicom OmniContact supports various digital channels commonly used for communication and contact management, including email, phone, social media platforms, messaging apps, and more

Yes, Saicom OmniContact  allows you to integrate multiple email accounts, including Gmail, Outlook, Yahoo Mail, and others, to manage contacts associated with those accounts within the platform

Yes, Saicom OmniContact is well-suited for remote call centre operations, offering cloud-based accessibility and remote agent capabilities. Agents can access the platform from anywhere with an internet connection, enabling flexible work arrangements without compromising productivity or customer service quality

Yes, Saicom OmniContact offers integration with popular CRM (Customer Relationship Management) systems such as Salesforce, HubSpot, Zendesk, and others, to enhance call centre operations. This integration ensures seamless data synchronisation between Saicom OmniContact and CRM platforms, enabling agents to access customer information and provide personalised service

Saicom OmniContact offers features specifically designed for inbound call management, including call routing, IVR (Interactive Voice Response) integration, call queuing, and intelligent call distribution to ensure efficient handling of incoming calls

Yes, Saicom OmniConact facilitates outbound calling campaigns through its dialer functionality. It allows call centre agents to make outbound calls efficiently while providing features such as call scripting, call recording, and campaign management to enhance productivity and effectiveness

Yes, Saicom OmniContact prioritises data security and employs robust measures to protect your contact information. It utilises encryption protocols to safeguard data transmission and storage, and regularly updates its security measures to address potential vulnerabilities

On signing up for the Services, the Customer will receive a bill for the non-recurring upfront costs as well as one month recurring monthly cost. The Customer will not be billed the monthly recurring cost for the month in which it goes live, the monthly billing will continue from the month post go-live, and continue thereafter on a monthly basis for the duration of the contract term.


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We’re passionate about creating cost-effective solutions that empower businesses and make a real impact on their growth and productivity. By working closely with you, we’re able to create a tailored offering to best suit your business needs. Contact us now to talk about what we can do to help move your business forward.

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