This will also create the impetus to transition from on-premises PBX solutions to cloud-based ones.
Additionally, direct routing can be used to integrate the cloud PBX into the collaboration platforms and employees can be reached on one number, whether at the office or working from home. They can dial out directly from Teams to any telephone number in the world, and access all of this through their mobile devices.
The enhancements in productivity by having an integrated environment cannot be ignored.
However, the security of mobile devices, become more crucial than ever. To this end, mobile device management will become a critical business component as collaboration extends beyond the desktop to the smartphone and tablet.
Platforms like Teams, direct routing technology, and even SD-WAN functionality mean different things to different people. But it all comes down to how the use of these solutions can deliver the strategic value vital to grow the business in a digitally-driven world where hybrid work will be the way of the future.
Ultimately, the organisation must ask itself what it wants to accomplish from this collaborative environment and identifying the quick wins and business use cases can make a significant difference to the company, its people and ultimately, its productivity.
The modern workplace needs to use integrated solutions that deliver a consistent and collaborative experience regardless of whether employees are interfacing face-to-face or remotely. By creating this universal approach to tools and collaboration, companies can significantly improve adoption and engagement as employees embrace this new way of working together.
Michael Ziervogel, GM: Microsoft Division at Saicom