22 August 2016, Johannesburg End-to-end telecommunications and networking solutions provider Saicom Voice Services has entered into a strategic partnership with SEACOM, a leading provider of internet, connectivity and cloud based services, to allow SEACOM to provide Voice over Internet Protocol (VoIP) and Cloud PBX services over a white-label platform to corporate and SME customers.
“We are looking to build long-term relationships with trusted partners and the strength of our partnerships have been key to the success of our business right from the beginning.
Our strategy is to build our channel platform in order for resellers to partner with us and in turn extend their service offering to their customers with voice solutions,” says Greg de Chasteauneuf, chief technology officer at Saicom Voice Services.
Through the partnership, SEACOM will offer voice services to its growing customer base, in addition to its existing high-speed internet access and cloud services.
“We were looking for a voice partner that uses reliable and high-quality infrastructure, and Saicom Voice Services’ Broadsoft carrier-grade platform gave us the quality assurance that we needed. Having a full-fledged IP telephony solution completes our service offerings to customers in terms of data and voice,” says Grant Parker, head of SEACOM Business.
“Our platform allows SEACOM to operate autonomously and to support its clients on an end-to-end basis without having to own the infrastructure. The confirmation of the strength of our channel platform is in how quickly SEACOM could sell and deliver services to their customers. They were able to deploy their VoIP and Cloud PBX offering within a couple of months as opposed to a couple of years,” adds de Chasteauneuf.
Another factor that clinched the partnership was Saicom Voice Services’ Cloud PBX portal for customers. “The premise of our offering to our business customers is that they need to have an effortless experience when doing business with us and the Cloud PBX portal is easy to interact with, which was another criteria we had when we evaluated potential voice partners. We want to make sure that we have an outside-in approach, meaning that we look at what customers want, how they want to interact with us, and then we make it easy for them to do business with us,” says Parker.
de Chasteauneuf adds that the company’s strong suit is its ability to deliver what is required to ensure that its channel partners’ customers experience a smooth installation and excellent service.
With the ability of fibre to scale bandwidth, SEACOM is well positioned to offer fully-converged services that enable both data and voice, and other value-added services, on one medium. “We own the undersea fibre cable system and supply all Tier 1 internet service providers (ISPs) in South Africa as well as all Tier 1 ISPs in countries where our cable system lands, including Mozambique, Tanzania, Kenya and now also Uganda. We may look at extending these new services into these markets in the near future,” adds Parker.
SEACOM’s new voice offering forms part of its suite of value-add services that enable businesses to unlock the power of the internet and cloud in order to grow and support their operations. “The feedback we have received is that customers are happy with the service and impressed that the installations have gone so smoothly,” says Parker.
Corporate and SME customers are going to reap the benefits. “SEACOM’s stature gives us added credibility in the marketplace and its fibre coverage across the country allows us to open our voice channel to all areas of South Africa,” says de Chasteauneuf.
About Saicom Voice Services
Saicom Voice Services is a leading provider of communication solutions specifically designed to assist organisations in improving their communications and collaboration to grow their businesses. Its best of breed solutions include VoIP, Cloud PBX, Unified Communications, Messaging (SMS and Automated Voice Messaging), Connectivity and Software Defined-WAN to ensure effective implementation and maintenance of end-to-end communications solutions.
Saicom helps organisations change the way they communicate by assisting them in delivering a seamless and unique customer experience to their clients. It takes away the headache of managing and maintaining numerous providers and communication systems by giving businesses everything they need to grow and collaborate.
SEACOM launched Africa’s first broadband submarine cable system along the eastern and southern coastlines in 2009, bringing with it a vast supply of high quality and affordable Internet bandwidth.
Since then, SEACOM has moved beyond being a cable operator to become a major pan-African service provider, offering a full suite of resilient and scalable data services that allow Africa’s growing ICT community to develop and evolve.
Ranging from dedicated IPL transmission services, flexible Ethernet services, to resilient IP Transit service capabilities and accessible Internet connectivity, SEACOM can now provide tailor-made communication solutions.
Today, SEACOM is the preferred partner for African businesses, network carriers and service providers. Through its ownership of Africa’s most extensive ICT data infrastructure – including multiple subsea cables and a resilient, continent-wide IP-MPLS network – SEACOM provides flexible, scalable and high-quality communications services that enable the growth of the continent’s economy.
The SEACOM Business division leverages this infrastructure and last-mile partnerships to provide the African business market with best-in-class connectivity and Cloud services at highly competitive prices. Its offerings include fibre Internet access with options ranging from 25Mbps up to 1Gbps.
SEACOM is privately owned and operated, allowing the company the agility to rapidly deploy new services, commercial structures and infrastructure in response to customer requirements. SEACOM is also able to provide true open-access services with no red tape or hidden costs.