Saicom University - Call Centre Reporting (Akixi)
Akixi is an award-winning company providing comprehensive call and contact analytics solutions. Our cloud-based reporting software offers unprecedented insight into how your contact processes are working and how you can optimise them for a game-changing, ultra-responsive customer experience. We offer various service levels, from historic call logging to advanced real-time contact centre services, to suit businesses of all sizes.
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Call Centre Reporting
If customer contact plays a key role in your business, Akixi can give you a truly transformative edge. Our cloud-based call and contact analytics services lead the industry in both innovation and value, offering unprecedented insight into how your contact processes are working, and how you can optimise them for a game-changing, ultra responsive customer experience.
Our PBX Portal enables our clients and partners to manage their Cloud PBX from one central location, from anywhere in the world.
Akixi’s portfolio of wallboards, reports and value-added features is vast and varied, providing maximum scope to customise our service to your exact needs – whether you’re a small team or running several contact centres in multiple locations. You’ll enjoy maximum visibility and control with a choice of over 400 sets of historic and real-time statistics, brought to life with easy-to-assimilate charts, dials and alarms.
Our wallboards (available with Akixi 1000, 2000 and 3000) can be configured to show the precise metrics you need, and are available on any internet-enabled device via a browser or the Akixi mobile app, to fine-tune your contact strategy and motivate teams.
Akixi Product Overviews
Akixi 2.0
Akixi 3000
Akixi Supervisors How to Tutorials
Testimonials
Saicom’s APN solution provides a seamless connection to our network, allows us to control the data we use, and very importantly, has saved us a considerable amount of money.
Tashwill Carelse
IT Director, Rentokil
We are delighted to have forged a partnership with Saicom. They have done the impossible and delivered exceptional value to our business. We look forward to a long-standing and innovative working relationship with them.
Craig Eldridge
Technical Director, FinishTime
Some Company EXCO teams believe they are above dealing with you as a customer. That’s not the case with Saicom. Their team is really exceptional. They are truly market leaders when it comes to overall service.
Colin Corbett
Chief Information Officer, Bidvest Steiner
View our case studies
We’ve worked with some of the most innovative and forward-thinking businesses in South Africa. Discover some of the projects we’re most proud of.
