Call Recording
Call recording has moved into the cloud and captures customer interaction audio from wherever it occurs.
Business call recording has changed – both because of the impact of the COVID-19 pandemic and the resulting dispersed workforce, and compliance regulations like GDPR(General Data Protection Regulation) and POPIA(the Protection of Personal Information Act)
Benefits:
- Call recording
- Quality assurance
- Voice analytics
- Artificial intelligence
- Compliance
- Sovereignty
- Aligned security features
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Overview
Every employee’s home is now an office and their mobile devices count as a node in the company’s multi-tenant network.
Saicom, in partnership with Call Cabinet Atmos empowers more decentralised contact centres with seamless call recording and powerful AI-driven analytics.
Call Cabinet’s Atmos call recording platform is a compliant interaction, delivered as a ‘pay as you grow’ / software-as-a-service (SaaS) model. It is scalable enough to deliver a cost effective solution for businesses with as few as two or three users as well as meet the needs of large enterprises.
Key features
Features
Atmos by CallCabinet integrates directly with Microsoft Teams
Atmos by CallCabinet integrates directly with Microsoft Teams, delivering compliant call recording, quality assurance and AI analytics to enterprises of any scale.
Secure Teams Recording
Secure recording and storage of all Microsoft Teams audio (inbound and outbound) directly from your service provider
Seamless Cloud Integration
No additional on-device software or on-premise hardware integration is required
Accessible Call Recording
Call recordings are available for playback, download and secure sharing on a single web-based interface
Accessible Call Recording
Call recordings are available for playback, download and secure sharing on a single web-based interface
Dynamic Cloud Recording
CallCabinet’s Atmos is the only true cloud recording technology in the industry. It is built in the Microsoft Azure Network Fabric, and leverages cloud technology by accessing and allocating resources dynamically.
Dynamic Cloud Recording
CallCabinet’s Atmos is the only true cloud recording technology in the industry. It is built in the Microsoft Azure Network Fabric, and leverages cloud technology by accessing and allocating resources dynamically.
Secured Compliance Recording
With Atmos, Microsoft Teams recordings are secured in the Atmos Cloud Network which provides best-in-class compliance, analytics, security, encryption, quality assurance and PCI protection
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Frequently Asked Questions
What is business call recording?
Business call recording is audio (and sometimes screen activity) that is collected when calls are made or received, most notably in call centre environments. Companies that record conversations use the insights gained from recorded calls for better customer experiences and making business decisions.
Is it legal for businesses to record calls?
Yes, as long as the person on the call is aware that it is being recorded. It is why call centre agents advise customers or partners that the call is being recorded, and what the purpose of recording the call is.
In many cases, calls are recorded for training purposes, but businesses are increasingly using call recording to help drive better customer experiences across the board.
Will my calls made via Microsoft Teams and other similar services be recorded?
Yes – through our CallCabinet solution, we can deliver a multi-platform, multi-tenant carrier grade solution that is telephone system, and platform agnostic.
Atmos by CallCabinet integrates directly with Microsoft Teams and delivers compliant call recording. This integration does not need additional on-device software or on-premise hardware.
Can the call recording software work with calls to or from cell phones?
Yes – through our CallCabinet solution, we can deliver a multi-platform, multi-tenant carrier grade solution that is telephone system, and platform agnostic.
Can the call recording software work with calls to or from traditional phones?
Yes – through our CallCabinet solution, we can deliver a multi-platform, multi-tenant carrier grade solution that is telephone system, and platform agnostic.
Is business call recording compliant with global regulatory requirements?
Yes, Call Cabinet’s Atmos call recording platform is a compliant interaction recorder, and supports global regulatory compliance with FICA, GDPR and POPI.
How do I know that my recorded calls are secure?
The Atmos Call Network uses a true Cloud security infrastructure. Through the network’s global redundancy and 256-bit encryption, agents can securely conduct business as usual.
Is the call recording solution available outside South Africa?
Currently our call recording service is only available to our South African customers.
