If you’re looking to find the right cloud PBX provider, you’ve arrived at the right place. Â
We’ve collected a list of the best cloud PBX providers in South Africa, including information about the packages, features, and capabilities.Â
Continue reading to compare the top cloud PBX providers in South Africa and find the solution that fits your business size, budget, and communication needs.
Saicom provides a leading Cloud PBX solution featuring 99.9999% uptime, seamless Microsoft Teams integration, and 24/7 local support to ensure your business stays connected.
Key takeaways:
- Saicom offers enterprise-grade cloud PBX with 99.9999% uptime, Microsoft Teams integration, and flexible per-user pricing for growing teams.
- Switch Telecom offers contract-free cloud PBX with flexible SIP trunking, per-second billing, reliable call quality, and no long-term commitments.
- Euphoria Telecom, Wanatel, and United Telecoms provide scalable cloud PBX services for businesses of all sizes, offering month-to-month contracts with competitive pricing.
- Choosing the right cloud PBX provider involves comparing features such as call quality, Teams integration, number porting, and international call rates.
How Much Do Cloud PBX Packages Cost in South Africa?
Cloud PBX pricing in South Africa typically ranges from R49-R85 per user per month for entry-level packages, R99-R165 for mid-tier solutions with advanced features, and custom pricing for enterprise deployments. Base pricing generally includes extensions, core PBX features, web portals, and technical support.
Variable costs include call rates (either per-second billing or uncapped bundles from R149 to R345 monthly), setup fees (R50 to R1,000), and number porting charges. Unlike traditional PBX systems, which require significant capital expenditure for hardware, maintenance contracts, and on-site equipment, cloud PBX operates on predictable monthly fees with no upfront investment.
Pricing depends on user count, feature requirements (CRM integration, call recording, analytics), call volumes, and contract terms. Month-to-month contracts offer flexibility, while annual agreements may provide discounts. Most businesses save 30-70% compared to traditional phone systems.
Top 10 Cloud PBX Providers in South Africa
Below, we provide information about each cloud PBX provider, including service offerings, unique selling points, capabilities, features, and more. This list includes options for small businesses, mid-sized companies, and large enterprises across various industries.Â
Whether you need basic hosted PBX functionality or advanced unified communications, you’ll find a provider that matches your requirements and budget.
1. Saicom – Best Overall Cloud PBX Provider for South African Businesses
Founded in 2005, Saicom is a leading South African telecommunications provider with a nationwide network spanning Cape Town, Johannesburg, Durban, and more. The company delivers enterprise-grade cloud PBX solutions designed for reliability, scalability, and modern business communication needs.
Saicom’s Cloud PBX offering is well-suited to SMEs and large organisations that require a secure, flexible phone system without the complexity of on-premise infrastructure. With strong technical expertise and local support, Saicom positions itself as a long-term communications partner rather than a one-size-fits-all vendor.
Key features include
- Enterprise-grade security and 99.9999% uptime
- Seamless communications across desktop, mobile, and IP phones
- Unified communications for voice, video, and instant messaging
- Advanced call management and routing features
- Call recording and detailed call analytics
- CRM integration capabilities
- Native Microsoft Teams integration
- Mobile apps for a distributed workforce
- Unlimited users scalability
- Centralised management via online portal
- Compatibility with Cisco, Yealink, and Polycom IP phones
- Local number porting and geographic presence
- 24/7 dedicated South African support
- Significant cost savings versus traditional phone systems
Estimated pricing and packages
Saicom offers custom pricing based on the number of users, required features, and expected call volumes. This tailored approach ensures that businesses only pay for what they need. Personalised quotes are typically provided within 24 hours, making it easy to scope and deploy the right solution.
Contact Saicom today for a personalised Cloud PBX quote.
2. Wanatel –Â Affordable with White-Label Options for Resellers
Founded in 2003, Wanatel is a South African VoIP specialist with offices in Cape Town and Johannesburg. The company delivers fully white-labelled, multi-tenant cloud PBX solutions for businesses, resellers, and service providers that need customisable telecommunications infrastructure.
Wanatel’s offering suits businesses seeking transparent pricing and resellers wanting to launch branded VoIP services through the KEVO programme. With a fully redundant network across South Africa and Europe, Wanatel positions itself as a wholesale and retail provider that gives clients control and white-label capabilities.
Key features include
- Transparent pricing from R49 per month per extension
- Fully white-labelled solution for resellers and VoIP providers
- Multi-tenant PBX with independent tenant configurations
- Handset auto-provisioning for quick setup
- Built-in billing module with CDR access
- Call quality analysis tools with the MOS calculator
- KEVO reseller programme for white-label opportunities
- Auto attendant and IVR menu management
- Call recording, forwarding, and conferencing
- Voicemail-to-email functionality
- Hunt groups and ring groups
- Call centre features with queue management
- Browser-based administration interface
- Fully redundant network across South Africa and Europe
- 30-day notice period (no long-term contracts)
Estimated pricing and packages
Wanatel Cloud PBX starts at R49 per month per extension, with pay-as-you-go call rates. Businesses can customise their solution with multiple DIDs, sub-accounts, and SIP trunks. Resellers benefit from wholesale pricing through the KEVO programme, which includes white-label infrastructure, billing systems, and technical support.
Visit Wanatel for detailed pricing or to explore their reseller programme.
3. Euphoria Telecom – No-Contract Cloud PBX with Rapid Deployment
Founded in 2010, Euphoria Telecom is a South African cloud-based PBX provider with head offices in Cape Town and Johannesburg. The company delivers flexible, contract-free cloud telephony solutions designed for businesses seeking fast deployment and complete transparency in telecommunications.
Euphoria’s offering suits businesses that want to avoid long-term contracts and those that need rapid implementation without compromising functionality. With setup completed in under two weeks and month-to-month contracts, Euphoria positions itself as a customer-centric provider that removes traditional telecom barriers while delivering average cost savings of 50%.
Key features include
- Month-to-month contracts with a 30-day notice period
- Rapid deployment in less than two weeks (as fast as 72 hours)
- System designed for 3 to 1000+ extensions
- Auto attendant and IVR functionality
- Hunt lists and ring groups
- Call recording with cloud storage
- Voicemail-to-email functionality
- Call forwarding and follow-me features
- Real-time call monitoring and analytics
- TMS portal for detailed reporting and cost control
- CRM integration capabilities (Salesforce, Microsoft Dynamics)
- Mobile app for remote working
- Free inter-branch calling
- ViBE technology for bandwidth reduction (up to 70%)
- 24/7 local support from highly trained staff
Estimated pricing and packages
Euphoria Cloud PBX pricing starts at R65 per month per extension (minimum 3 extensions) with a once-off setup fee of R1,000. The company offers transparent, prepaid billing with per-second call rates and no hidden fees. Businesses benefit from flexible scalability, with the system growing or shrinking as operational needs change. On average, customers save up to 50% compared to traditional business phone systems.
Visit Euphoria Telecom for detailed pricing or to request a quote.
4. United Telecoms – Affordable Multi-Brand PBX Solutions with Nationwide Support
Founded in 1985 as Eurotap (PTY) LTD, United Telecoms has been supplying telecommunications solutions to South African businesses since 2001. The company delivers brand-independent cloud, hybrid, and on-premise PBX systems through an extensive network of branches across all nine provinces of South Africa.
United Telecoms’ offering suits businesses seeking flexibility in both technology choice and payment options. As a brand-agnostic supplier working with Yeastar, NEC, Panasonic, Samsung, and other leading manufacturers, United Telecoms positions itself as an affordable, accessible provider serving over 3,000 businesses with flexible purchase, rental, and credit financing options.
Key features include
- Brand-independent supplier (Yeastar, NEC, Panasonic, Samsung, and more)
- Cloud, hybrid, and on-premise PBX solutions
- Nationwide service across all nine provinces
- Flexible payment options (outright purchase, rental, or credit plans)
- United Voice Cloud hosted PBX platform
- Online self-care portal for remote management
- Call recording and real-time monitoring
- Auto attendant and IVR functionality
- Telephone Management System (TMS)
- Mobile app and softphone extensions
- Number porting services
- CRM integration capabilities
- Unified communications features
- UPS and network backup solutions
- Month-to-month contracts available
Estimated pricing and packages
United Telecoms Cloud PBX plans start at R65 per month per extension, with flexible pricing based on the number of users and selected features. The company offers comprehensive payment options, including outright cash purchase, rental agreements, and credit financing for hardware and infrastructure. Businesses can choose between prepaid and postpaid billing models, with competitive per-second call rates and transparent pricing structures.
Visit United Telecoms for detailed pricing or to request a custom quote.
5. Telviva – Market-Leading UCaaS with Comprehensive Reporting and Teams Integration
Founded in 2004, Telviva is a South African market leader in cloud-based unified communications with 95,000 users and a 17% market share. The company delivers UCaaS and CCaaS solutions hosted across Teraco data centres in Johannesburg, Cape Town, and Durban, integrating voice, video, chat, contact centre, and business intelligence into a single platform.
Telviva’s offering suits businesses seeking complete visibility over communication expenses and seamless collaboration tools. With Telviva Clarity providing cross-vendor reporting on usage, costs, invoices, and trends, plus Call2Teams enabling native Microsoft Teams voice capability, Telviva positions itself as a premium provider delivering comprehensive analytics alongside unified communications at 40% lower voice costs.
Key features include
- Telviva Clarity reporting across all communication vendors
- Track usage, costs, invoices, trends, and contract information
- Native Microsoft Teams integration (Call2Teams)
- Single pane of glass for voice, video, chat, and contact management
- CRM integration (Salesforce, Zendesk, Zoho)
- Telviva One webphone and mobile app
- High-definition voice communication as standard
- Call recording with unlimited cloud storage
- Hunt groups with find-me/follow-me features
- Advanced call routing by date and time
- Auto attendant and IVR functionality
- Real-time call costs and CDR visibility
- Managed firewall and network security services
- Contact Centre as a Service (CCaaS) solutions
- Free platform upgrades and continuous improvements
Estimated pricing and packages
Telviva One pricing starts at R99 per user per month for the Essentials package, with the Premium tier available at approximately R165 per month.Â
The Telviva One Talk 500 Bundle offers 5 users with UC functionality, mobile app access, and bundled minutes at R495 per month.Â
Contact Centre solutions range from R525 per month for Telviva Connect to R1,125 for the full omnichannel package. Telviva Clarity reporting is available at an additional cost for comprehensive multi-vendor expense management.
Visit Telviva for detailed pricing or to request a custom quote.
6. Switch Telecom – Flexible Hosted Switchboard Packages with Free Softphones
Founded in 2006, Switch Telecom is a South African VoIP provider headquartered in Bryanston, serving thousands of home, business, and enterprise clients locally and internationally. The company delivers fully managed hosted switchboard solutions with no upfront costs, no installation fees, and month-to-month contracts.
Switch Telecom’s offering suits businesses seeking complete flexibility without long-term commitments. With browser-based and mobile softphones included at no extra charge for every extension, plus up to 3 device registrations per extension, Switch Telecom positions itself as an affordable, contract-free provider offering professional features and up to 50% savings on call charges.
Key features include
- Month-to-month contracts with no setup fees
- Free browser-based softphone for every extension
- Free mobile softphone for every extension
- Up to 3 device registrations per extension
- Compatible with most SIP phones
- Auto attendant and IVR with unlimited menus
- Call queues for efficient call routing
- Call recording functionality
- Custom greetings and professional voice recordings
- Music on hold with marketing messages
- Call forwarding to voicemail, mobile, or other numbers
- Direct dial numbers for personalised service
- Free internal call transfers (regardless of location)
- Number porting services
- 24/7 customer support via phone, email, and live chat
Estimated pricing and packages
Switch Telecom’s Hosted Switchboard operates on a low monthly service fee structure with no upfront costs or installation charges.Â
Businesses can choose between unlimited calling packages (with fixed monthly fees based on concurrent call requirements) or usage-based packages offering up to 50% savings on call charges.Â
VoIP Line packages start from R52 per month (excl. VAT) for usage-based billing, with Unlimited VoIP Line options available from R160 per month.Â
All packages include free softphones and run month-to-month with no lengthy contracts.
Visit Switch Telecom for detailed pricing or to request a custom quote.
7. Vodacom Business – Enterprise Carrier-Grade Hosted IP PBX with National Coverage
 Vodacom Business, the enterprise arm of Vodacom Group, delivers telecommunications and managed services to businesses of all sizes with a network covering over 500 million people across the continent.
Vodacom Business’s Hosted IP PBX suits enterprises seeking carrier-grade infrastructure and predictable OPEX billing. Running on a dedicated Voice Class of Service network that eliminates congestion and ensures superior call quality, Vodacom positions itself as an end-to-end solutions provider offering implementation, support, billing, and geographic number porting from any network with no CAPEX outlay.
Key features include
- Dedicated Voice Class of Service for superior call quality
- Full OPEX solution with no CAPEX outlay
- End-to-end implementation, support, and billing
- Geographic number porting from any network
- Hosted on a unified platform for superior voice and data quality
- Predictable monthly fees for cost management
- No dedicated IT personnel required
- Technical integration handled by Vodacom
- IP handset choice provided by Vodacom
- Online customer portal for 24/7 access
- Mobile switchboard functionality
- Scalable for growing business needs
- Hosted in Vodacom data centres
- Multi-site support on a single virtual PBX
- National carrier infrastructure and coverage
Estimated pricing and packages
Vodacom Business Hosted IP PBX pricing is customised based on business requirements and operates on an OPEX model with predictable monthly fees. The solution includes IP handset choices, licenses, and complete technical support with no upfront CAPEX investment. Businesses benefit from cost savings on VoIP calls, zero-cost handset replacements, and the ability to add or reduce users as needed through the online portal.
Visit Vodacom Business to request a call back for detailed pricing tailored to your requirements.
8. Vox Telecom – Next-Gen Cloud PBX with Uncapped Voice Options
Founded in 1998 as DataPro, Vox Telecom rebranded by 2007 and now operates as one of South Africa’s largest black-owned telecommunications companies with 18,000 square kilometres of fibre infrastructure nationwide. Headquartered in South Africa with operations extending to the UK, Vox serves home users, businesses, and enterprises with connectivity, voice, and unified communications solutions.
Vox suits businesses with high call volumes that want fixed monthly costs. Offering Verto Supreme (fully managed cloud PBX for SMEs) and 3CX (as a Titanium Partner), Vox delivers predictable billing through uncapped voice bundles or ultra-low-rated plans over its own network infrastructure.
Key features include
- Verto Supreme fully managed cloud PBX platform
- 3CX Titanium Partner status (highest partner tier)
- One of only two certified 3CX SIP trunk providers in SA
- Uncapped voice calling packages for fixed monthly costs
- Ultra-low-rated call rates as an alternative
- Supports Yealink, Polycom, SNOM, and Gigaset DECT handsets
- Vobi softphone app (free to download)
- 3CX unlimited users (pay per simultaneous call)
- Web-based user and administrator portals
- Basic voice recording (15-day storage included)
- Free inter-branch calls between sites
- Geographic and non-geographic number porting
- Live Chat, WhatsApp, Facebook, SMS integration
- Video conferencing and collaboration tools
- Communications Manager reporting tool
- Budget barring functionality (unique to Vox)
- O!Connect cloud-based solution (developed in SA)
- Alcatel-Lucent Enterprise PBX solutions
- Advanced Technical Certification
- 24/7 support and fraud monitoring
Estimated pricing and packages
Vox Telecom offers Verto Supreme from R70 per extension per month, Vobi Unlimited from R149 per user per month for uncapped SA calling, and business uncapped plans from R345 per month. For 3CX, pricing is based on the number of simultaneous calls needed via an annual subscription. Contract terms range from 12 to 60 months.
Contact Vox Telecom for a detailed quote.
9. FirstNet – Enterprise Cloud Migration Specialists with Geo-Redundant Infrastructure
Established in 2006 as a subsidiary of First Technology Group, FirstNet operates data centres in Johannesburg, Cape Town, and Durban, serving businesses across South Africa with cloud, connectivity, voice, and security solutions. With nearly two decades of experience, FirstNet delivers dedicated private cloud hosting and carrier-grade infrastructure nationwide.
FirstNet suits enterprises migrating from legacy PBX to the cloud that need structured, phased migrations. As a Yeastar Cloud PBX BYOI Solution Provider with geo-redundant hosting across three major data centres, FirstNet delivers enterprise-level reliability through number porting, user training, and 24/7 technical support.
Key features include
- Yeastar P-Series hosted PBX on dedicated instances
- Geo-redundant platform across JHB, CPT, DBN data centres
- Phased cloud migration with minimal downtime
- Number porting and coexistence support
- IVR, call queues, voicemail-to-email
- Softphones and mobile apps for remote work
- Centralised admin portals
- CRM integration (Salesforce, Zoho, Microsoft Dynamics)
- Microsoft Teams Direct Routing
- 24/7 monitoring and technical support
- Compliant call recording and analytics
- Telephone management and cost control
- Carrier-agnostic connectivity solutions
- Direct peering with Microsoft and AWS
- Enterprise SLAs and proactive monitoring
Estimated pricing and packages
FirstNet offers custom Cloud PBX pricing based on business requirements, number of sites, and concurrent users. Pricing is structured around Yeastar’s pay-as-you-grow model with low upfront costs. Migration planning, number porting, and technical support are included. Month-to-month contracts available.
Book a Cloud PBX assessment with FirstNet for a migration plan tailored to your sites and users.
10. SureTel – Local Support-Focused Cloud PBX for SMEs
Founded in 2010, SureTel specialises in cost-effective hosted and virtual VoIP telephone solutions for small and medium businesses across South Africa. Operating from premium South African data centres with multiple failover routes, SureTel delivers customised business telephone solutions with a focus on personalised service and responsive local support teams.
SureTel suits South African SMEs seeking transparent pricing and responsive local support. Purpose-built for small businesses, SureTel delivers cloud PBX and VoIP solutions with AI-assisted monitoring that proactively flags and resolves issues, helping businesses save up to 70% on telecommunications costs through simple, flat-fee monthly billing with no hidden charges
Key features include
- Cloud-based and on-premise PBX options
- Hybrid systems combining cloud and on-site
- Auto-attendant and IVR
- Call recording and call transfer
- Voicemail-to-email
- CRM integration
- Call analytics and detailed call logs
- Mobile apps and softphones
- Number porting support
- AI-assisted proactive monitoring
- Multiple failover routes
- Hosted in premium SA data centres
- Business continuity with automatic call rerouting
- 24/7 local support (responds within minutes)
- Transparent SLA-driven service
Estimated pricing and packages
SureTel offers Cloud PBX from R149 per month with transparent, flat-fee pricing and no hidden charges. Month-to-month contracts available. Businesses can save up to 70% on telecommunications costs compared to traditional phone systems. Bundle options available combining fibre internet, VoIP, and Cloud PBX.
Contact SureTel for a detailed quote tailored to your business requirements.
Final Thoughts on Cloud PBX Providers in South Africa
Switching to cloud PBX, or switching to a new provider, helps businesses modernise their communications, improve efficiency, and save.Â
As this guide shows, not all providers offer the same level of service. When comparing your options, consider contract terms, support models, integration with tools like Microsoft Teams and CRM systems, and whether you need SIP trunking, bundled connectivity, or a fully hosted system.
To choose the right provider for your business, consider the following: network reliability and uptime guarantees, support and service levels, features available, scalability, contract flexibility, and the ability to integrate with other systems.
Saicom provides scalable and cost-effective cloud PBX solutions to businesses across South Africa, with benefits including zero downtime during migration and the ability to work from anywhere across all devices. Our platform also integrates with IP phones, including Cisco, Yealink, and Polycom.Â
Contact Saicom with your enquiry to get started or switch today.
If you are looking for a VoIP provider in addition to cloud PBX, explore our related article on the best VoIP providers in South Africa to find the right fit for your business.Â
If you’re still considering cloud PBX, you can read related articles that cover the benefits of cloud PBX and its importance for small businesses.