A South African retailer needed its communications infrastructure to support a more digitally led business. Saicom modernised both its network and telephony environment.
The challenge
The existing MPLS network was expensive to maintain and difficult to adapt to changing branch requirements.
Telephony presented further problems. Callers were getting lost in the system, detailed reporting depended on a third party, and continuity testing exposed reliance on an on-site call centre.
Saicom’s solution
Following a proof of concept, Saicom deployed managed VeloCloud SD-WAN.
Branches gained access to connectivity options including wireless, LTE and fibre. Saicom then introduced cloud-based telephony, with interoperability between the two environments enabling voice traffic prioritisation.
The head office migrated first, with branch telephony deployments assessed on a return-on-investment basis.
The outcome
The retailer reported improved connectivity and redundancy, alongside greater control over traffic routing and prioritisation.
Cloud telephony improved visibility across the business, while Saicom managed both environments.