From an initial 350-seat environment to more than 1,200 seats
An insurer partnered with Saicom to replace analogue telephony with a cloud-based platform. As the business expanded, the partnership grew to support offices and call centres across multiple locations.
The challenge
Customer conversations were central to the insurer’s operations. Voice quality mattered as much as cost, and the business needed a provider with the technical expertise and responsiveness to support its customer-facing teams.
Its communications environment also needed to accommodate additional offices and growing call centre capacity.
Saicom’s solution
Saicom introduced cloud-based telephony for the initial 350-seat environment, then extended the platform as the insurer opened further locations.
The team worked to understand the insurer’s business requirements and address technical issues promptly, combining platform delivery with ongoing support.
The outcome
Saicom’s telephony environment supported the insurer’s expansion to more than 1,200 seats.
The client reported improvements in customer engagement and highlighted call quality, technical expertise and responsive service as important benefits of the partnership.
Equip your call centre for growth
Speak to Saicom about cloud telephony for your call centre and branch network.