Truecaller Verified Business Caller ID
Treucaller for business
Truecaller Verified Business Caller ID enhances safety and efficiency in business communication, distinguishing legitimate calls for better customer trust.
Benefits:
- Seamlessly onboarding
- Customer Reassurance
- Ability to work seamlessly
"*" indicates required fields
Adding Safety And Efficiency To Business Communication
Truecaller's research reveals that South Africa ranks 17th globally for receiving an average of 11 spam calls per month. This inundation of unsolicited communication poses challenges for legitimate organizations aiming to connect with existing and potential customers. By harnessing Truecaller's platform and Saicom's deep voice expertise and call data, we've developed Truecaller Verified Business Caller ID.
This innovative solution ensures that when verified businesses call, customers can trust the authenticity of the communication, distinguishing it from fraudulent or spam calls. It not only enhances customer experience by fostering trust but also improves operational efficiency and brand reputation.
Benefits
There are four key outcomes when businesses reach out to customers on their mobile phones
Key Features
Truecaller Verified Business Caller ID has been designed with five distinct visual differentiators, to provide customers with the peace of mind that the incoming call is coming from a trusted source:
Detailed caller ID which contains a prominent brand logo and brand name that showcases the brand accurately.
Green background
Mimics an external attacker with no prior knowledge of the system, focusing on identifying exploitable vulnerabilities from outside the network.
Purple background
A thorough examination of web applications or platforms to identify security vulnerabilities, including API testing, following established methodologies like OWASP Top 10 and PTES.
Verified icon and badge
Provides the testing team with limited information about the target, striking a balance between blackbox and whitebox testing to offer a comprehensive security assessment.
Detailed caller ID
Evaluates the human element of cybersecurity by testing organisation members' susceptibility to social engineering tactics, such as phishing.
Call reason
Offers complete transparency on the system or application being tested, allowing for a highly detailed and targeted assessment.
Seamlessly onboard
Utilises public sources, social media, and the Dark Web to gather information that could be utilised by attackers to formulate targeted attacks, highlighting potential areas for improvement in security awareness and posture.
Verified identity
Utilises public sources, social media, and the Dark Web to gather information that could be utilised by attackers to formulate targeted attacks, highlighting potential areas for improvement in security awareness and posture.
Ability to work seamlessly
Utilises public sources, social media, and the Dark Web to gather information that could be utilised by attackers to formulate targeted attacks, highlighting potential areas for improvement in security awareness and posture.
Access to an analytics dashboard
Utilises public sources, social media, and the Dark Web to gather information that could be utilised by attackers to formulate targeted attacks, highlighting potential areas for improvement in security awareness and posture.
Packages Are Tiered As Follows:
Pricing on Truecaller Business Caller Identity is based on a per number tiered basis. Truecaller can be activated either as a verified or priority listing* for any given, specified telephone number.
1 - 10 numbers
11 - 25 numbers
26 - 100 numbers
101 - 250 numbers
250+ numbers
*Priority listings are activated for calls that are time sensitive, and that are important to both parties (caller and receiver) to be answered like emergency services, courier services or private taxi services.
Frequently Asked Questions
What is Truecaller Verified Business Caller Identity?
Truecaller Verified Business Caller ID is a software based application that helps businesses to verify their details on outgoing calls, to provide customers with peace of mind when calls are received on their mobile devices.
Can I use Truecaller Verified Business Caller ID as an individual, or do I need to be a business?
Truecaller Verified Business Caller ID has been designed specifically for businesses.
Businesses will be required to prove that the relevant phone numbers that they would like to use this service for, are allocated to them by their service provider, for exclusive use. Acceptable documents include an invoice or letter from their service provider.
Does Truecaller Verified Business Caller Identity work on all telco networks, phones, and OS platforms?
Verified Business Caller Identity works on all devices that support the Truecaller application, i.e., Android & iOS. It works across all devices within these OS, and is a network-agnostic solution.
Can a personal number be listed as a Verified Business Identity?
Personal numbers cannot be listed as a Verified Business Identity. During the onboarding process, businesses will be required to share all the numbers on a company letterhead stating that the numbers are assigned to/ owned by the business and will be used exclusively by the business for its communication needs.
How long does it take to activate Truecaller Verified Business Caller Identity?
After the approval of the application and submission of the necessary documents, phone number verification can take up to 48 business hours to activate.
What is the difference between priority and verified business calls?
Verified Calls Priority Calls badges are approved after Truecaller vets the identity of the business and onboards to any of the pricing plans selected.
Priority Caller ID is a subset of the Verified Caller ID. Exclusively for calls made by businesses that are extremely important for the end-user and considered to be extremely time-sensitive.
Verified calls have a green badge. Priority calls have a purple badge. Available with the standard pricing subscriptions.
No extra charges over Verified Caller ID pricing. ** Truecaller holds the right to approve or disapprove a number for priority caller ID **Verified Badge is revoked (AI/ML-driven) if used for any non-approved use case or if it crosses threshold user blocks.
Can we use virtual numbers? If yes, What type of numbers can we use?
Yes, you can use virtual/cloud telephony numbers. All official business-owned CLI, PRI, DID, geographic, non-geographic, mobile, and virtual numbers can be onboarded.
What is the SPAM threshold?
Truecaller has a proprietary machine-learning algorithm to calculate the spam threshold on a number based on call recency, call frequency, average call duration, call pickup rate, etc. There is no fixed number for the spam threshold.
What happens when I breach the spam threshold?
When the spam threshold is breached by a verified phone number, an additional tag showing the spam score will be displayed. The number is demoted to a verified phone number in case of priority calls, and the same number can never be updated as a priority call. The downgrade will be permanent.
How will the SPAM update happen? How will I know which numbers are SPAM?
The self-serve portal is updated live with the status of all onboarded numbers. In addition, an automated email is triggered when the number crosses the spam threshold so that you are aware of the same.
If the numbers are still spam after opting for Truecaller Verified Business Caller ID, what is the value add?
Truecaller Verified Business Caller ID is a brand identity solution. It will help you showcase your brand name, logo, and industry tags to establish brand safety and trust in communication while also preventing identity theft by scammers. There will be an additional tag that shows the spam score.
Even after crossing the spam threshold, Truuecaller Verified Caller ID ensures: Green caller ID will remain intact. Along with the verified ✅ Business identity details (name, logo, tag) remain intact.
What is Call Reason?
Call Reason enables verified businesses to let their customers know why they are calling them. It helps by adding context to business calls and improves customer confidence by communicating even before the call is picked up.
How can I get access to Call Reason?
Currently, the call reason feature is only available with the Essential pack and above.
What is the prerequisite to start Call Reason?
The number for which call reason is to be displayed must be a valid phone number and already a verified business or priority number with Truecaller.
Are there any guidelines around the Call Reason text?
To ensure that the call reason achieves its objectives – to encourage customers to take calls from businesses, the following guidelines should be applied:
- The call reason text should be 70 characters or less
- The reason mentioned must be crisp, meaningful, and easy to understand from the customer’s call perspective
- The text should be free from grammar or spelling errors
- The content Should be moderated and free from irrelevant/harmful content before it reaches end-users, including:
- Promotional content
- Cyberbullying
- Sexual harassment
- Hate speech
- Violent threats
- Suicide/self-harm
- Personally identifiable information
Does Saicom offer Truecaller Verified Business Caller Identity outside of South Africa?
We are currently a South African reseller and Truecaller Verified Business Caller Identity is available to local businesses.
Is this a spam cleaning service? Will it remove the spam flag for my numbers?
No. The service aims to assist with displaying accurate, verified details of Businesses for outgoing calls on listed numbers.
