Business Cloud PBX Solutions in South Africa
Work from anywhere, across all your devices
Our Cloud PBX (Private Branch Exchange) offering promises to minimise management and operational headaches, while improving client relationships and ensuring seamless communications across all your devices.
Ideally suited to businesses that want a single source of communication, combined with collaboration and mobility, our platform integrates fully with Cisco, Yealink and Polycom desk phones.
Benefits:
- Work from anywhere, across all your devices
- Zero downtime migration
- Scalable and cost-effective
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What our customers say
Independent Newspapers has enjoyed a highly productive relationship with Saicom. They have provided a network solution that has significantly enhanced our business operations, and their IP telephony service has been transformative. It offers a cost-effective solution while enabling our staff to work flexibly and remotely. Saicom consistently delivers excellent service, maintaining high standards in line with our SLA. Their commitment to quality and support has made them an invaluable partner in our business success.
Independent Newspapers
Unlock Seamless Communication in 3 Simple Steps
Transform your business with a fully integrated Cloud PBX solution.
Our simple process below gets your new telephone system up and running, so you can start experiencing the full benefits of modern cloud phone systems.
Step 2
Get a quote within 48 hours.
Step 3
Start enjoying seamless communications across all your devices.
Key Benefits of Cloud PBX For Business Communications
Modernise your business communication with Saicom's Cloud PBX solutions.
Our platform delivers enhanced flexibility, efficiency, and significant cost savings compared to traditional PBX systems — all designed to give your modern business a competitive edge.
See how each of these key benefits can transform your communication strategy.
Saicom In Partnership With Call Cabinet’s Atmos
Saicom, in partnership with Call Cabinet, offers Atmos, a cutting-edge call recording solution built for compliance, security, and scalability. This “pay-as-you-grow” SaaS model is a game-changer for businesses of any size, from small teams to large enterprises.
Atmos is designed to deliver:
- Always-on recording: Every call is recorded and securely stored in a compliant environment.
- Cost-effective scalability: Pay for what you need with a model that grows with your business.
- Anywhere access: Easily access recordings from any device with an internet connection via the web-based HTML5 portal.
- Hassle-free management: Benefit from automatic upgrades and 24/7 expert support.
- Seamless integration: Easily enable the service on any Saicom Cloud PBX extension or SIP Trunk.
Frequently Asked Questions About Cloud PBX
List of voice providers that we currently interconnect with
At Saicom, quality is at our core. By interconnecting directly with the majority of voice service providers in South Africa, we can ensure true end-to-end quality and service for our clients' enterprise communication.
Here is a list of voice providers that we currently interconnect with:
- Vodacom
- MTN
- CellC
- Telkom
- Telkom Mobile
- Liquid Intelligent Technologies
- First National Bank
- BitCo
- ECN
- Vox Telecoms
- Dimension Data
- Switch Telecoms
- Voys Telecom South Africa
- Converged Telecoms
- Telviva
- Centracom
Ensure unified communications with Saicom’s Cloud PBX. Call us or get in touch today.
What is Cloud PBX?
As the name suggests, a cloud PBX is a business phone system that is provided and accessed completely through the internet connection, eliminating the need for physical hardware and on-site equipment like traditional PBX systems.
This cloud phone system uses Voice over Internet Protocol (VoIP) technology to make and receive phone calls and provides more advanced features than a traditional PBX or on-site PBX.
With Saicom’s cloud PBX services, employees can get access to their office extension and unified communications suite from anywhere, provided they have a reliable internet connection. Our cloud PBX is also completely customizable for the unique requirements of your modern business with new features that scale from one to unlimited users as needed. It's a truly cost-effective option for large and small businesses, whether you are in South Africa or somewhere else in the world. Furthermore, it delivers the integration support needed whether it is for a back office environment or a contact center.
Contact Saicom to experience the full potential of unified communications with our Cloud PBX services.
What is the difference between hosted PBX, virtual PBX, and cloud PBX?
A hosted PBX is offered by a service provider that hosts physical hardware and the company’s services at a separate location. Users typically access the service via a direct network connection. Furthermore, a hosted PBX solution is scaled to a specific size with uniform features for all users. A hosted PBX is bespoke and is therefore limited in how it can be customised after the fact. Generally, companies that handle a large number of calls opt for a hosted PBX, which can be cost-prohibitive for small businesses. Even so, the hosted PBX is fast making way for a cloud PBX solution due to the scalability, redundancy, and customizability on offer.
A virtual PBX enables users to access PBX services remotely using the internet. This form of virtual computing is essentially a piece of software housed in a data center. Unlike a cloud PBX offering, virtual PBX solutions provide only basic functionality, such as only being able to transmit incoming calls and routing them to the appropriate person. Often, these systems are used in conjunction with call routing services to reach employees who are out of the office. However, more companies are favouring cloud PBX systems to virtual ones due to how they can easily scale from one to millions of users.
A cloud PBX system is a complete VoIP service hosted in the cloud that delivers a comprehensive list of unified communication services, back office, and contact centre functionality without requiring the installation of additional hardware. It is built to scale and can easily cater for millions of subscribers or deliver functionality for just a handful of people. As with any cloud-based solution, a cloud PBX has security and redundancy built into the platform and delivers 99.9999% uptime. It is typically billed on a usage basis and is customizable to a per-user level.
Ready to modernise your business communications? Experience the power of a Saicom Cloud PBX. Get in touch or call us today to get started.
What features does a cloud PBX provide?
A cloud PBX is a more cost-effective option than traditional phone systems. Because it is cloud-hosted, there is no downtime. In the event of a power failure, calls can simply be forwarded to employees’ mobile devices.
It features an easy-to-use interface and is completely scalable, ensuring your company can add and remove unlimited users, devices, and functionality as required in real-time.
Some of the commonly selected cloud PBX features range from call recording, video conferencing, instant messaging, and a single inbox for email, voicemail, and fax communication. You can also get an interactive voice response (IVR) and auto attendant to manage calls effectively.
Transform your business phone system with a Saicom Cloud PBX. Contact our team or call now to learn more
Is Direct Routing a cheaper alternative to Microsoft calling plans?
As the requirements for each organization are unique, please complete our inquiry form, and one of our expert consultants will contact you about the best cloud PBX solution in South Africa.
Switch to Cloud PBX with Saicom. Call us directly or get in touch today.
Is cloud PBX available outside South Africa?
Currently, cloud PBX is only available to our South African customers.
Take the next step in unified communications. Explore our Cloud PBX solutions by calling or contacting us today.
How much does hosted PBX cost in South Africa?
The cost of a hosted PBX system in South Africa varies significantly depending on the provider, the number of extensions or users, and the features included. Most providers offer a per-user or per-month subscription model, which is a major advantage over the high upfront costs of traditional on-premise PBX systems.
You can expect to pay anywhere from R49 to R100+ per user per month, with some providers offering packages for specific numbers of extensions at a flat monthly rate, and with varying prices for extensions vs a single user.
Call rates are typically much cheaper than traditional landlines, as the calls are made over the internet, and some plans may include additional fees for things like extra phone numbers, call recordings, or premium features.
Ready to take the next step in unified communications? Explore our Cloud PBX solutions by calling or contacting us.
How does hosted PBX work?
A hosted PBX system is a cloud-based telephone service that operates over the internet instead of through on-site hardware and traditional landlines. The service provider "hosts" all the necessary equipment and software off-site in a secure data centre.
Here’s a simplified breakdown of how it works:
- Your business connects to the hosted PBX provider's service using its existing internet connection.
- When you make a call, your VoIP phone (or a softphone app on your computer or mobile device) converts your voice into digital data packets.
- These data packets are sent over the internet to the hosted PBX provider's servers, which act as the "brain" of the phone system. The servers handle all call management, including routing the call to the correct recipient, whether they are an internal extension or an external number on a different network.
- The system then converts the data back into a voice signal for the person you are calling.
This process eliminates the need for expensive on-site servers, maintenance, and technical expertise, as all of that is managed remotely by the provider.
Take the next step in unified communications and discover how a Cloud PBX solution can benefit your business. Contact us to learn more.
What is the difference between VoIP and Hosted PBX?
VoIP (Voice over Internet Protocol) is the underlying technology that enables voice calls to be made over the internet instead of traditional telephone lines. Think of it as the method of transport for the voice data. You can use VoIP for a simple, single-line internet phone call.
Hosted PBX is a comprehensive business phone system that is delivered as a service via the cloud. It is powered by VoIP technology but includes a full suite of advanced features you'd expect from a traditional office switchboard, such as an auto-attendant, call routing, voicemail, call queuing, and conferencing. The hosted PBX provider manages all the infrastructure, maintenance, and updates, making it a complete, hassle-free solution.
Learn more about Saicom’s SIP Trunking & VoIP Service or call us directly.
Upgrade Your Communications With Saicom’s Cloud PBX Services
Saicom's Cloud PBX solution provides a flexible and scalable hosted phone system designed to meet the needs of any modern business.
Experience significant cost savings, improved call routing, efficient collaboration, and grow your business with a platform built for the future.