Looking for reliable call centre software to modernise your customer support and streamline daily operations?
Youโre in the right place. This guide reviews 10 top-rated call centre and contact centre software providers in South Africa. These platforms offer a range of features, such as smart call routing, automated call distribution, and integrated analytics, to help teams improve service quality and manage high call volumes more efficiently.
Weโve evaluated each provider based on features, usability, scalability, and value for money.ย
Continue reading to compare South Africaโs top call centre solutions and find the one that fits your support needs, budget, and long-term goals.
Saicom provides an omnichannel contact centre solution that supports voice, chat, social and AI to improve efficiency and customer service.
Key takeaways:
- Saicom offers reliable hybrid and cloud-based, feature-rich call centre software with automatic call distribution, omnichannel support, CRM integrations and more, and strong local support for hybrid and remote teams.
- Freshdesk Contact Centre provides an easy-to-deploy, scalable platform with advanced routing, voice AI features, global number provisioning, and flexible pricing suited to SMEs.
- Pivotal Data delivers enterprise-ready call centre solutions with pay-per-use pricing, powerful outbound tools, workforce management, and customisable deployments for large-scale operations.
- To choose the right call centre software, look for features that can help you provide exceptional service, enhance efficiency and integrates with essential systems within your workflow.
What Is Call Centre Software and Why Does It Matter?
Call centre software is essential for modern businesses because it helps teams manage and streamline customer interactions across voice, email, chat, and other digital channels. As companies shift to cloud contact centre platforms or virtual contact centre setups, these systems make it easier to handle both inbound and outbound calls while maintaining a consistent, high-quality customer experience.
A strong contact centre solution provides a variety of features, such as call routing, automatic call distribution, call recording, call monitoring, agent management, call analytics, and more, to give teams the tools they need to deliver faster responses and more personalised service. These capabilities help support teams work more efficiently and service customers seamlessly, while providing managers with insights into performance.
Our List of the 10 Best Call Centre Software Providers in South Africa
Weโve collected a list of some of the best call centre software available in South Africa, providing you with insight into features, scalability, deployment, pricing and more.
Keep reading to find a contact centre solution that suits your needs.
1. Saicom โ Best Overall VoIP Provider for South African Businesses
Saicom is a trusted technology solutions provider in South Africa known for its business-grade connectivity and communication solutions.ย
We provide an omnichannel contact centre solution that unifies communications across mediums, including voice calls, live chat, social media messages and more. With a range of helpful, essential, and advanced features, as well as integrated AI and machine learning capabilities, we help support teams automate routine enquiries and deliver instant support.
Our solution is designed to adapt to the needs of SMEs and large organisations, improving customer support and agent performance, while streamlining operations.
Key features include
- Advanced call routing and automatic call distribution
- Built-in call recording, call monitoring, and quality controls
- Real-time call analytics and performance dashboards
- Integrations with major CRM software platforms
- Support for remote agents and hybrid teams
- Flexible deployment (full cloud contact centre or hybrid setups)
- Omnichannel capability for voice, email, and chat
- Local technical support with SLA-backed reliability for strong customer experience
Estimated pricing and packages
Saicomโs pricing depends on your team size, required features, number of agents, and expected call volumes. As a leading centre solution and service provider, they offer tailored proposals to ensure your business gets the right fit.
Contact Saicom directly for a customised quote โ responses are typically provided within 24 hours.
Get in touch for a customised quote tailored to your usage and team size.
2. Scopserv South Africa โ Advanced, Highly Configurable Contact Centre Software for Technical Teams
ScopServ South Africa is a long-standing local provider specialising in professional-grade call centre software built on its ScopCloud IP PBX platform. Their solution supports both cloud and on-premise deployments, offering businesses robust contact centre software with extensive configuration options, advanced routing tools, and detailed reporting.
With strong technical support and a modular system that includes ScopTel, ScopStats, and ScopSwitch, ScopServ is well-suited for small, medium and large teams that require precision control, system integrations, and reliable customer interactions at scale.
Key features include
- Automatic call distribution (ACD) with intelligent, skills-based routing
- Call recording and logging for both line-side and extension-side interactions
- Real-time and historical reporting via ScopStats dashboards and wallboards
- Extensive call monitoring and performance tools for supervisors
- CRM and API integrations through ScopDev for third-party systems
- Advanced call-routing rules with escalations and failovers
- Support for hybrid and remote agents through ScopComm
- Configurable PBX environment with granular admin controls
Estimated pricing and packages
ScopServ offers tiered packages (Basic, Standard, and Call Centre) with features increasing by plan. Pricing is not listed publicly, and costs typically vary based on the number of agents, required modules (such as ACD or reporting), and integration needs.
For an accurate quote based on your call volumes and required features, contact ScopServ directly.
3. Smartz Solutions โ Omnichannel Experience Platform with Real-Time CX Insights
Smartz Solutions is a South African technology provider offering a robust omnichannel call centre platform built for businesses that need deeper visibility into customer interactions and strong local support.
Their flagship product, Commz, unifies voice, chat, email, and digital conversations into a single interface, giving agents the context they need to resolve queries faster and improve customer experience.
Smartz is particularly well-suited to small and mid-sized businesses that need clearer visibility into customer interactions, practical AI-driven insights, and tools that help agents resolve issues faster and more consistently.
Key features include
- AI-driven customer sentiment analysis for real-time insights
- Unified โsingle pane of glassโ for managing omnichannel interactions
- Real-time dashboards and reporting to track performance and customer trends
- Built-in customer surveys with NPS, CSAT, & CES monitoring
- Workforce engagement tools, including quality assessment and e-learning
- Asset and compliance management for structured agent workflows
- Easy management of multiple interaction types across voice and digital channels
- Local customer support and implementation assistance
Estimated pricing and packages
Public third-party listings indicate a starting price of ยฑR100 per user per month, though actual costs may vary based on features, interaction channels, and deployment requirements.
Businesses should contact Smartz Solutions to match their team size and operational needs.
4. Telviva โ Enterprise-Grade Contact Centre Platform with Managed Service Depth
Telviva is a South African service provider offering cloud-based call centre software and managed contact centre services for businesses that want a unified phone system and digital engagement layer.
Their CCaaS centre solution supports inbound, outbound, and blended campaigns across multiple communication channels, with automation, analytics, and managed support to keep operations running smoothly.
Itโs best suited to SMEs and larger organisations that need scalable centre software for distributed support teams and remote agents.
Key features include
- Omnichannel contact centre software across voice and multiple digital channels
- Automatic call distribution, queue management, and skills-based routing
- Call recording, call monitoring, and real-time wallboards for supervisors
- Predictive and progressive dialling for outbound and blended call centre campaigns
- CRM and third-party integrations to align customer data and business processes
- Analytics, transcription, and QA tools to track customer interactions and customer satisfaction
- Workforce and agent management features to boost agent productivity and performance
- Automation and triggers to streamline workflows and improve operational efficiency
Estimated pricing and packages
Telviva does not provide pricing for their call centre software online; businesses are encouraged to request a custom quote. Final pricing depends on the package selected (Connect, Reach, or Omni), the number of agents, and required centre features such as diallers, analytics, and integrations.
Contact Telviva directly to get accurate pricing based on your call volumes, channels, and support structure.
5. Euphoria Telecom โ Cloud-Based Call Centre Software with Powerful Reporting & Per Extension Pricing
Euphoria Telecom is a leading South African cloud communications provider known for its locally developed, feature-rich, and intuitive call centre software. Their CCaaS platform is fully cloud-based, offering strong analytics, workforce management tools, and flexible deployment for remote or hybrid teams.
Euphoria stands out for its deep reporting capabilities and cost-effective per-extension pricing, making it ideal for SMEs, fast-growing support teams, and outbound call centres needing advanced controls at an affordable rate.
Key features include
- Automatic call distribution with inbound/outbound/blended queueing
- Call recording, call monitoring, whisper/spy/barge
- Real-time dashboards & advanced analytics (including queue participation + performance tracking)
- CRM tagging, callback scheduling & call dispositioning
- Browser phone, mobile app, & multi-branch support for distributed teams
- Workforce management tools (time & attendance, productivity, pause codes)
- Digital IVR receptionist & call routing automation
- Optional dialer for outbound campaigns (predictive & preview)
Estimated pricing and packages
Euphoria uses per-extension monthly pricing, starting at R295 per agent and R395 per agent with dialer functionality, plus a once-off setup fee of R1,500 + extension initiation. Costs vary based on whether a business needs outbound dialling, workforce management, or optional extras.
Contact Euphoria Telecom directly for an accurate quote based on your call volumes and team size.
6. Yaxxa โ Fully Managed Contact Centre Solutions with Turnkey Delivery
Yaxxa is a South African communications provider offering fully managed omni-channel contact centre solutions suited for small to large, multi-site, or rapidly expanding teams. Their system consolidates customer interactions across WhatsApp, SMS, email, social platforms, and CRM systems into a single view.ย
A key differentiator is their turnkey delivery: hardware, software, connectivity, and management are bundled into one subscription, reducing complexity for in-house teams. Ideal for businesses that need a scalable, low-maintenance, enterprise-grade solution without managing infrastructure internally.
Key features include
- Integrated omni-channel communication (WhatsApp, SMS, email, social platforms)
- Automated and predictive diallers (auto, predictive, progressive, preview, and more)
- CRM and social platform integrations (Zoho, LinkedIn, Facebook, Instagram, Twitter, Google)
- Real-time agent dashboards and full activity transparency
- Workflow automation and multi-channel synchronisation for consistent customer journeys
- Centralised control for multi-branch or multi-site operations
- Secure cloud-based data storage and managed service support
- Personalised customer routing and configuration options
Estimated pricing and packages
Yaxxa follows an all-inclusive monthly subscription model that bundles connectivity, system management, and service into a single fee. Pricing is not listed per agent; instead, costs vary based on setup size, hardware needs, and managed service requirements.
Contact Yaxxa directly for accurate pricing tailored to your environment.
7. NSK IT Solutions โ Flexible, Open-Source Call Centre and Dialler Solutions for SMEs
NSK IT Solutions is a South African IT consulting and managed services provider offering cloud, infrastructure, and business technology solutions, including contact centre and customer engagement platforms. Their offering is built on open-source, enterprise-grade systems like ViciDial, making it a flexible option for SMEs that need an affordable yet capable platform.
NSK focuses heavily on reliability, integration, and scalability, making them ideal for small to mid-sized teams that want to improve customer interactions without the cost of enterprise call centre software.
Key features include
- Call Centre Cloud platform with hosted PBX and virtual phone system functionality.
- Automatic call distribution (ACD) for routing inbound calls efficiently.
- Call recording + call monitoring for quality assurance and agent coaching.
- CRM software that centralises customer data and supports personalised customer experiences.
- Predictive, progressive, and preview diallers for outbound call campaigns.
- Click-to-dial capabilities to streamline outbound calls and boost agent productivity.
- Support for remote agents through internet-based telephony and cloud hosting.
- Workflow tools for managing customer relationships across multiple communication channels, improving customer satisfaction and operational efficiency.
Estimated pricing and packages
NSK IT Solutions does not provide pricing for its call centre software, CRM, or dialler services on their website. Pricing will likely vary based on the number of users, dialler type (predictive, progressive, preview), call volumes, and required integrations.
Contact NSK directly for an accurate quote based on your business size and call centre requirements.
8. Novomind โ Enterprise-Scale AI-Driven Omnichannel Contact Centre Software
Novomind is an international customer experience software provider operating in South Africa, offering AI-driven omnichannel platforms for contact centres, digital service, and commerce environments.
Their flagship platform, novomind iAGENT, unifies voice, chat, social media, WhatsApp, email, chatbots, and video into one interface. The system is known for its automation capabilities, AI-enhanced workflows, and enterprise-grade scalabilityโmaking it a strong fit for retailers, banks, insurers, and distributed support teams that require intelligent routing and efficient customer interactions.
Key features include
- Omnichannel routing across email, chat, WhatsApp, social platforms, video, and voice
- AI-assisted knowledge base and chatbots to automate queries and boost customer satisfaction
- Supervisor & admin panel with real-time call analytics, dashboards, and performance tracking
- IVR & call-flow designer for automated communication routing and self-service
- Unified customer data across CRM, ERP, and third-party systems for a complete view of customer interactions
- High-performance WebRTC voice & video, including screen sharing
- Enterprise security & certified intelligent voice system (VoIP, SIP, ACD, Cisco-certified)
- Support for remote agents with browser-based access and centralised controls
Estimated pricing and packages
Novomind offers concurrent pricing, billed per agent seat per month, available in both cloud and on-premise deployments. Cloud packages operate on a SaaS model (AWS, Azure, Equinix, OHS) and include 24/7 support plus unlimited supervisor seats. On-premise customers also pay per agent seat, with free product updates and flexible hosting options.
Contact Novomind directly for an accurate quote based on your call volumes, preferred deployment, and required channels.
9. Pivotal Data (Connect SA) โ Enterprise-Ready Cloud Contact Centre with Advanced Outbound Dialling
Pivotal Data (now part of Connect SA) is a long-standing South African contact centre solutions provider known for delivering enterprise-level cloud infrastructure, AI-driven customer engagement, and advanced outbound tools. Their offerings support omnichannel engagement, automation, and data-driven optimisation for large teams and complex contact centre environments.
Theyโre best suited for mid-market and enterprise organisations, regulated industries, and businesses needing scalable outbound and inbound customer engagement.
Key features include
- Contact Centre as a Service (CCaaS) with scalable cloud architecture
- Outbound dialling tools, including predictive and progressive dialers
- AI-powered automation for routing, optimisation, and customer experience
- Omnichannel management across voice, chat, email, and digital channels
- Advanced analytics and data-driven insights for journey optimisation
- CRM, CSM, and WEM platform unification to eliminate siloed systems
- Workforce engagement management to boost agent performance
- Connect360 services for enablement, optimisation, and managed support
Estimated pricing and packages
Pivotal Dataโs Pivotal on Demand solution uses a pay-per-use, month-to-month pricing model with no long-term commitments. Connectivity minutes incur additional usage-based charges (e.g., ZAR 0.28/min SA mobile, ZAR 0.22/min SA local). A free trial of up to three months (max 25 agents) is available for new clients.
Contact Pivotal Data / Connect SA directly for an accurate quote tailored to your agents, call volumes, and infrastructure requirements.
10. Freshdesk Contact Centre โ Easy-to-Deploy Omnichannel Call Centre Software
Freshdesk Contact Centre is a global, cloud-based call centre software platform widely used by South African businesses. It supports local phone numbers, BYOC (bring your own carrier) options, and seamless cloud deployment.
Designed for fast setup and low complexity, Freshdesk is ideal for SMEs that need intuitive contact centre software with strong omnichannel capabilities, advanced call routing, and scalable plans.
Key features include
- Automatic call distribution with advanced inbound routing
- Call monitoring, call recording, and call analytics dashboards
- Omnichannel routing across voice, chat, email, and messaging
- CRM software integrations with Freshdesk, HubSpot, Salesforce, and more
- Support for remote agents with browser-based calling
- Skills-based routing and configurable call workflows
- Predictive dialer and outbound call management (on higher plans)
- Cloud-based architecture, enabling rapid deployment and minimal hardware requirements
Estimated pricing and packages
Freshdesk offers transparent per-user monthly pricing, with multiple tiers based on features such as call routing, analytics, workforce management, and automations. Costs vary depending on whether you purchase local SA numbers, port existing numbers, or use your own carrier. South African businesses should expect pricing to scale with call volumes, agent count, and chosen features.
Contact Freshdesk or view their pricing page to get accurate costs for your call centre setup.
Final Thoughts on the Best Call Centre Software Providers in South Africa
Choosing the right call centre software is one of the most impactful decisions South African businesses can make to strengthen customer experience and support operations.ย
Whether you manage an in-office team, remote agents, or a hybrid workforce, modern contact centre software improves efficiency through better call routing, automation, and integrated communication tools.
Not all platforms offer the same depth of features. When comparing your options, look closely at built-in analytics, automatic call distribution, omnichannel support, CRM compatibility, and the solution’s overall scalability. The right provider should align with your customer journey, expected call volumes, and internal workflows.
To choose the right software for your business, consider the following:
- Call routing & automation: Does the system offer intelligent routing, IVR, and automatic call distribution tailored to your use cases?
- Omnichannel capabilities: Do you need voice only, or will agents manage WhatsApp, email, social channels, and chat in one place?
- Team structure support: Does the software support remote agents, hybrid teams, and secure access from multiple locations?
- Analytics & reporting: Are performance dashboards available to track agent productivity, call volumes, and customer experience insights?
- CRM software integration: Will the solution sync with Salesforce, HubSpot, Zoho, Microsoft Dynamics, or your existing tools?
- Scalability & pricing: Can the platform grow with your business without forcing long-term contracts or expensive add-ons?
For businesses ready to adopt a fully omnichannel contact centre, Saicomโs CCaaS solution delivers enterprise reliability, local expertise, and scalable customer engagement across voice and digital channels.
Explore our Omnichannel Contact Centre solution to submit an enquiry to get started.
Call centre software is just one part of a reliable customer communication setup. To explore related considerations around connectivity and engagement, see our guide to the best VoIP service providers in South Africa and the key benefits of omnichannel contact centres for South African businesses.
FAQs: Call Centre Software in South Africa
What is call centre software and how does it work?
Call centre software is a communication platform that helps businesses manage inbound and outbound calls, agent workflows, and customer interactions. It replaces or enhances traditional PBX systems by centralising your teamโs communication tools into one dashboard. Hereโs what it typically includes:
- Call routing and ACD: Automatically distributes calls to the right agent or department based on rules, availability, skills, or queues.
- IVR menus: Allow customers to self-navigate to the correct team before speaking to an agent.
- Real-time analytics: Tracks wait times, call volumes, agent performance, and customer experience trends.
- Call recording and monitoring: Supports quality assurance, compliance, and agent coaching.
- Omnichannel capabilities: Teams can manage voice, email, WhatsApp, chat, and social messages through a single interface.
- CRM integrations: Syncs customer history across platforms to give agents context during conversations.
Most modern solutions are cloud-based, meaning they can support hybrid teams, scale quickly, and reduce hardware costs.
If youโre unsure which setup your team needs, contact us for personalised guidance.
Do South African businesses need cloud-based call centre software?
Yes โ for most South African organisations, cloud-based call centre software is now the most reliable, scalable, and cost-effective option. With loadshedding, distributed teams, and rising customer expectations, cloud platforms help businesses maintain continuity even when on-premises systems fail. They run over your existing internet connection, offer automatic updates, and eliminate the need for hardware maintenance, reducing total operating costs.
Cloud contact centre software also ensures smoother customer interactions across channels like voice, WhatsApp, email, and chat โ making it easier to manage growing call volumes and deliver a consistent customer experience. Itโs especially valuable for businesses that rely on remote or hybrid teams, want to scale easily, or need enterprise-grade uptime without investing in physical infrastructure.
If your goal is operational resilience, flexibility, and modern customer engagement, cloud-based call centre software is the safest long-term choice for South African businesses.
What features should I look for in call centre software?
Choosing the right call centre software starts with identifying the features that support high call volumes, seamless customer interactions, and efficient agent performance. Prioritise core capabilities like automatic call distribution, intelligent call routing, IVR, call recording, real-time monitoring, and call analytics, as these tools directly improve service quality and reduce handling times.
Next, look at omnichannel capabilities โ the ability to manage customer interactions across voice, email, WhatsApp, SMS, social media, and live chat from a single unified dashboard. This helps agents respond faster and prevents conversations from becoming fragmented across multiple systems.
Itโs also important to check for CRM software integrations, workflow automation, workforce management tools, and reporting dashboards that offer actionable insights into performance and customer experience. Finally, assess the providerโs uptime reliability, local support availability, pricing structure, and scalability so your software can grow with your business.
Can call centre software support remote or hybrid teams?
Absolutely. Modern call centre software is designed to support remote agents, hybrid setups, and distributed teams without compromising service quality or security. Because cloud contact centre platforms run over the internet, agents can log in from any location with a stable connection, using softphones, headsets, or mobile applications.
Features like call monitoring, whisper coaching, live dashboards, and performance analytics allow supervisors to manage agents remotely just as effectively as they would in an office environment. Built-in security protocols, user permissions, and encrypted voice traffic ensure customer data remains protected.
For teams operating across multiple regions or time zones, remote-ready call centre software also helps maintain a consistent customer experience, balance workloads, and scale staffing based on call volumes. This flexibility is especially valuable for South African companies adapting to hybrid work models or expanding nationally.