Looking for a reliable VoIP service provider in South Africa to modernise your business communications?
Youโre in the right place. This guide explores our list of 10 top-rated VoIP providers. Each offers flexible solutions that run over your existing internet connection. These systems help you cut unnecessary landline costs and simplify your phone system setup.
Weโve evaluated each provider based on features, service reliability, and value for money. Saicom leads the list โ not just for its reputation, but for its ability to support businesses transitioning from traditional systems.ย Its scalable SIP trunking connects directly to your existing PBX for a seamless switch, while Cloud PBX is available for hosted telephony needs.
Continue reading to compare the top VoIP providers in South Africa and find the one that suits your setup, budget, and call volume.
Key features:
- Saicom offers scalable business VoIP solutions with flexible per-user pricing, advanced features like Microsoft Teams integration, and add-ons such as number porting & managed support for growing teams.
- Switch Telecom offers contract-free VoIP services with flexible SIP trunking, per-second billing, reliable call quality, and no long-term commitments.
- ECN and NTT Data provide scalable VoIP services for businesses of all sizes, offering cloud PBX, SIP trunking, and enterprise-grade integration with flexible, customised pricing.
- Choosing the right VoIP service involves comparing features such as call quality, Teams integration, number porting, and international call rates.
How much does VoIP service cost in South Africa?
VoIP service costs in South Africa will vary depending on your business size, usage, and provider. Most VoIP providers offer three pricing models:
- Pay-as-you-go: Ideal option for smaller teams, with rates starting from R0.30/min for local calls.
- Per-user monthly plans: Common for SMEs, with packages ranging from R50 to R200 per user.
- Unlimited call bundles: Suited for high-volume teams with prices typically ranging from R199 to R499/month, depending on features and support.
Add-ons and setup costs may include:
- Number porting: Often free or under R100 once-off.
- VoIP phones or adapters: R500โR1500 per device.
- Microsoft Teams integration: Sometimes included, or priced as a premium feature.
For small teams, a basic VoIP setup might cost R100โR300 per month; however, larger businesses with more users or concurrent calls can expect R2,000/month or more.
When comparing providers, donโt just look at local rates โ check call pricing to popular international destinations, contract terms, and whether any hidden costs apply.
Our List of the 10 Top VoIP Service Providers in SA
Below you’ll find our detailed comparison of South Africa’s top VoIP providers. We’ve evaluated each on reliability, feature set, pricing structure and suitability for different business sizes. Whether you’re a small team going fully cloud-based or an enterprise looking to upgrade existing infrastructure, this list will help you make an informed decision.
1. Saicom โ Best Overall VoIP Provider for South African Businesses
Founded in 2005, weโve grown into one of South Africa’s leading VoIP providers, with a national network across Cape Town, Johannesburg & Durban. We serve thousands of businesses and are known for enterprise-grade voice solutions backed by strong technical expertise.
Our VoIP SIP trunking and Cloud PBX solutions are designed for scalability and easy integration.ย
Key features include:
- SIP Trunking that integrates with existing PBX systems with minimal upfront investment
- Cloud PBX offering a fully hosted, zero-downtime migration alternative
- Number porting to keep your existing business numbers
- High-definition call quality with nationwide connectivity
- Microsoft Teams Direct Routing support for unified communications
- Atmos Call Cabinet for compliant call recording
- Compatibility with Cisco, Yealink & Polycom desk phones
- 24/7 technical support team
Estimated pricing and packages:
Saicomโs pricing is tailored to your business needs, including the number of users, what specific features you require, your setup, or call volumes. Our quotes are usually provided within 24 hours.
Contact our team for a personalised quote matched to your usage and business size.
2. Switch Telecom โ Provides Flexible, No-Contract VoIP for SMEs
Switch Telecom is a South African VoIP service provider offering straightforward, contract-free voice solutions tailored for SMEs, freelancers, and home-office setups. Its transparent pricing and ease of setup make it an attractive option for teams that want control over their business phone system without locking into long-term agreements.
Key features include:
- Mobile softphone app
- Call forwarding
- Per-second billing
- Number porting (retain your existing landline number or take a new 087/other number)
- Support for SIP accounts and VoIP phones
- Easy integration with existing PBX or phone systems
- Online account management and remote-friendly setup
Estimated pricing and packages:
- VoIP Line (Usage-Based): R 49 / month for a basic VoIP line.ย
- Unlimited VoIP Line Lite: R 161 / month (1 outbound + 2 inbound lines).ย
- Unlimited VoIP Line Premium: R 345 / month (2 outbound + 4 inbound).ย
- VoIP SIP Trunk (Unlimited):
- 4 channels: R 1,150 / monthย
- 8 channels: R 2,875 / monthย
- 16 channels: R 5,750 / monthย
- Usage-Based SIP Trunk (Per-Channel): R 100 / month for 4 channels, + R 25 per extra channel.ย
- Call Rates (Usage-Based):
- Package 1: ~R 0.15/min on-network; R 0.28/min national; R 0.49/min mobile.ย
- Package 2: ~R 0.17/min on-network; R 0.30/min national; R 0.60/min mobile, per second from first second
Switch Telecom is ideal for South African companies seeking an affordable VoIP alternative thatโs flexible, functional, and easy to manage.
3. Euphoria Telecom โ Provides Full-suite Business VoIP services
Euphoria Telecom is a South African VoIP provider offering a fully cloud-hosted, all-in-one VoIP phone system designed for small to mid-sized businesses. Known for its intuitive web interface and local support, Euphoria is a top choice for teams that want to customise, monitor, and manage their business communications with ease.
Key features include:
- Call recording
- Detailed call reporting
- Voicemail
- Mobile apps
- Seamless Microsoft Teams integration
- Number porting (keep your existing number)
- Compatibility with PBX systems, SIP accounts, and most VoIP-enabled phones
- 24/7 customer support
- Robust call management tools
Estimated pricing and packages:
- Express Plan: R 65ย per extension/month (ex VAT)ย
- Enterprise Plan: R 85 per extension/month (ex VAT)ย
- Call Buster Plan: R 185 per extension/month (ex VAT)ย
- Contact Centre โ Agent: R 295 per extension/month (ex VAT)ย
- Contact Centre โ Agent + Dialer: R 395 per extension/month (ex VAT)ย
- Setup fee for PBX / extension initiation: R 1,500 (ex VAT)
Euphoria Telecom is a great fit for modern businesses needing a cloud-hosted service thatโs powerful, flexible, and built for visibility.
4. Vox Telecom โ UCaaS VoIP Provider with National Coverage
Vox Telecom is a well-established VoIP service provider in South Africa, offering unified communications (UCaaS) with broad national infrastructure. Its solutions combine voice, video conferencing, and collaboration tools, making it a strong fit for mid-sized and large businesses needing reliable, all-in-one communication platforms.
Key features include:
- Microsoft Teams integration
- Mobile apps and softphone access
- Voicemail
- Call forwarding
- Support for PBX systems and SIP phones
- Cloud-hosted VoIP options
- Number porting for existing landline numbers or new 087 allocations
- Broad national infrastructure
- 24/7 technical support
Estimated pricing and packages:
- Entry-level business VoIP services reportedly start at ยฑR171 / month for a basic seat licence.
- Per-minute (PAYG) plans start at R29 / month.
- Unlimited South Africa calling plans start at R149 / month.
- Options to bundle VoIP with fibre or LTE for simplified vendor management.
- R0.0067 per second (โ R0.40 per minute) for local, national & mobile calls.
- Vobi / Vox Call Rates (2025):
- R0.0067 per second (โ R0.40 per minute) for local, national & mobile calls.
- Older rate card: R0.0097 per second (โ R0.5792 per minute, ex VAT).
Vox is a solid choice for businesses that need seamless integration, advanced features, and service delivery from an established telecom partner.
5. Telviva โ Unified Business Communication Across Voice + Digital Channels
Telviva is a business communications provider that simplifies internal and external collaboration through its unified platform. Their UCaaS and CCaaS solutions integrate voice, video, messaging, and digital support channels into a single, context-aware interface โ ideal for medium to large businesses prioritising seamless agent, employee, and customer experiences.
Key features include:
- Unified communication interface across voice, chat, video, email & CRM
- Cloud call control with advanced PBX functionality
- Microsoft Teams, CRM & third-party platform integrations
- Presence detection and digital reception tools
- Interoperability with all major tech stacks
- End-to-end managed service with SLAs and local support
- Cost-effective bundles with per-user call minutes
- Strong focus on automation, analytics, and secure infrastructure
Estimated pricing and packages:
- Pricing is quote-based and calculated per user.
- Their โOneโ bundles are described with 100 national minutes per user/month for teams (5-20 users).
- A once-off remote setup fee of R1,500 applies. Additional on-site installation fees may be charged depending on your setup.
Telviva is ideal for mid-sized and enterprise businesses needing unified communication across teams, tools, and channels โ all backed by a local support and service team.
6. ECN โ Scalable IP Voice Solutions for Business
Founded as part of the Reunert group, ECN is a well-established voice, data, and cloud communications provider in South Africa. Their BusinessCall VoIP service is a reliable, IP-based solution designed to help companies replace legacy infrastructure while lowering costs and enhancing scalability.
Key features include:
- BusinessCall VoIP service with carrier-grade performance
- Seamless migration from analogue to IP-based PABX systems
- Geographic number porting supported nationwide
- Real-time telephone management system (TMS) for cost and usage reporting
- Pure per-second billing from the first second
- No minimum call charges
- Hosted PBX and Call Recording options
- Scalable options suited to businesses of all sizes
Estimated pricing and packages:
- ECN offers customised pricing depending on call volume, user count, and infrastructure needs.
- You will need to contact them directly for exact details on pricing.
ECN is ideal for businesses seeking scalable VoIP solutions with end-to-end quality control and flexible deployment models โ particularly those upgrading from legacy systems.
7. Vodacom Business VoIP โ Provider Offering VoIP Service for Large Enterprises
Vodacom Business is a leading telecom and VoIP service provider in South Africa, offering enterprise-grade VoIP solutions built on its national mobile and IP backbone. Its services are designed for large organisations looking to unify phone service and data across departments or multi-branch operations.
Key features include:
- Concurrent call support
- Call forwarding
- Video conferencing features
- Hosted PBX compatibility
- SIP trunking options
- Full support for VoIP phones & PBX systems
- Number porting (geographic numbers)
- 087 non-geographic number availability
- Interbranch VoIP & VoIP-to-cell services
- Integration with Vodacom fibre or LTE connectivity
- SLA-backed uptime guarantees
- Dedicated enterprise support
Estimated pricing and packages:
- Vodacom VoIP bundles:ย
- 250 min (R 135/month)
- 500 min (R 235/month)
- Unlimited (R 505/month)ย
- One Net Connect (SIP Trunking): Pricing is custom / on request.
- Billing model: All VoIP bundles are billed per second, according to Vodacomโs VoIP Bundle Terms.
- 087 number activation fee: R9.43 (ex VAT) per number.
Vodacom Business is a strong fit for large enterprises needing robust, scalable VoIP infrastructure supported by nationwide coverage, strict SLAs, and seamless integration with existing connectivity and internal systems.
8. NTT Data (Formerly Dimension Data) โ Best for Enterprise-Scale Cloud-Based VoIP Integration
Dimension Data, now operating globally under the NTT Data brand, is a trusted provider of next-generation VoIP and cloud services tailored for enterprises navigating digital transformation. They focus on helping businesses modernise their communications infrastructure with flexible, scalable, and secure solutions that span voice, cloud, data, and AI integrations.
Key features include:
- Cloud-based voice solutions built for scalability and compliance
- Cloud PBX with seamless migration capabilities
- Managed VoIP platforms with vertical and sovereign specialisations
- Integration with cloud-native and hybrid infrastructure environments
- Advanced GenAI infrastructure services to future-proof business communication
- Strong reputation backed by IDC leadership in cloud and application modernisation
Estimated pricing and packages:
- Pricing is highly customised based on infrastructure needs, voice volume, and existing setup.
- Their enterprise VoIP / cloud communications are typically quoted on a case-by-case basis.
NTT Data is ideal for enterprises that need highly secure, scalable VoIP systems integrated with cloud infrastructure โ backed by global expertise and local service delivery.
9. Telkom IP Voice โ Provides Integrated VoIP Services for Existing Telkom Clients
Telkom IP Voice is a VoIP service offered by one of South Africaโs oldest telecom brands, designed for businesses already using Telkomโs internet infrastructure. It provides a natural upgrade path from traditional landlines to VoIP, without requiring a full provider switch.
Key features include:
- Call forwarding
- Voicemail
- Number porting for existing Telkom landline numbers
- Support for SIP phones & VoIP-enabled devices
- Geographic and non-geographic number options
- Works with Telkom fibre or DSL business broadband
- Simple setup process with Telkom-supplied hardware if required
Estimated pricing and packages:
- IP Voice Unlimited 1: R145/month (VoIP line + unlimited local & national calls).
- IP Voice Unlimited 2: R255/month (VoIP line + unlimited local & national calls).
- IP Voice Unlimited 3: R299/month (VoIP line + unlimited local & national calls).
- IP Voice Unlimited 5: R609/month (VoIP line + unlimited local & national calls).
- IP Voice Unlimited 10: R1 609/month (VoIP line + unlimited local & national calls).
- IP Voice Unlimited 20: R2 799/month (VoIP line + unlimited local & national calls).
- Number Porting: Once-off fees apply for geographic number transfers.
- Add-ons: Optional VoIP-enabled handsets and router support available.
- Contract Terms: Month-to-month or bundled with Telkom fibre/DSL business plans.
For small businesses already using Telkom broadband, Telkom IP Voice is a practical VoIP solution that delivers voice calls and data from a single service provider with simplified setup and billing continuity.
10. Wanatel โ Provides Wholesale VoIP Services
Wanatel is a long-established VoIP service provider in South Africa that specialises in wholesale VoIP solutions for ISPs, resellers, and large enterprises. Known for its scalable infrastructure and white-label flexibility, it gives businesses full control over service delivery and branding.
Key features include:
- SIP trunking with scalable capacity for ISPs & enterprise networks
- White-label cloud-hosted PBX for resellers
- Geographic number porting & custom number ranges
- Call recording, voicemail, fraud detection & advanced call routing
- Detailed VoIP monitoring dashboards & call-quality analytics
- Supports SIP phones, existing PBX systems & VoIP-enabled hardware
Estimated pricing and packages:
- Standard Cloud PBX Plan: R225/month to R1,625/month (depending on the number of extensions, from 5 up to 50).
- Advanced Cloud PBX Plan: R275/month to R1,950/month (based on extension bundles from 5 to 50).
- Premium Cloud PBX Plan: R1,200/month to R2,400/month (for larger bundles starting from 20 extensions).
- Setup fees apply for premium plans.
- Wholesale SIP trunking & reseller pricing are custom quoted.
Wanatel is ideal for service providers or large businesses that need to resell VoIP packages or run tightly managed VoIP systems built on voice over Internet Protocol technology.
Final Thoughts on Business VoIP Providers in South Africa
Switching to a VoIP service provider is one of the most cost-effective ways for South African companies to upgrade their business communications. Whether you’re replacing outdated telephone lines or launching a fully remote team, VoIP phones running over your existing internet connection offer flexibility, scalability, and major connectivity advantages.
As this guide shows, not all VoIP providers offer the same level of service. When comparing your options, consider contract terms, support models, integration with tools like Microsoft Teams, and whether you need SIP trunking, bundled LTE, or a fully hosted system.ย
To choose the right provider for your business, consider the following:
- Network reliability and uptime guarantees: Does the provider operate redundant infrastructure?
- Support and service levels: Is technical support local, 24/7, or tiered by package?
- Feature depth: Do you need SIP trunking, Cloud PBX, call analytics, or mobile app access?
- Scalability: Can the solution grow with your business across multiple locations?
- Contract terms: Are there month-to-month options or long-term commitments with discounts?
- Integration: Do you need compatibility with Microsoft Teams, CRMs, or existing PBX systems?
Saicom stands out for its enterprise-grade reliability, while Switch Telecom is a great entry point for smaller teams seeking flexibility with no long-term commitments.
For next steps, contact us to get started, explore our VoIP/SIP trunk solutions, or read our guides on VoIP for small businesses and phones vs. unified communications.
FAQs About VoIP Service Providers in South Africa
What is a VoIP service provider?
A VoIP service provider delivers voice communication over the internet instead of traditional copper phone lines. This matters for modern businesses because it enables more flexible, scalable, and cost-effective phone service using your existing internet connection.
In a business context, a VoIP provider replaces or enhances the role of a traditional telco by managing the infrastructure that supports voice calls, voicemail, call routing, and concurrent calls โ all through internet protocol (IP) networks.
Common services include:
- SIP trunking for linking VoIP with on-site PBX systems
- Cloud-hosted PBX for fully internet-based phone systems
- Number porting and assignment of landline or mobile numbers
- Call features like recording, forwarding, and video conferencing
- Integration with platforms like Microsoft Teams
Providers like Saicom, Euphoria, and Vox offer a range of VoIP solutions tailored to businesses of all sizes in South Africa.
Upgrade your business communication with reliable VoIP services. Contact us to get started.
What are the types of business VoIP service providers in South Africa?
Business VoIP service providers in South Africa typically fall into several categories, each serving different business models and technical needs:
- Cloud PBX providers: Fully hosted, cloud-based phone systems with no on-site hardware. Ideal for SMEs and remote teams needing scalable calling features like voicemail, call forwarding & mobile apps.
- SIP trunking providers: Connect your existing PBX to a VoIP network, replacing traditional phone lines. Helps cut call costs while keeping full control of your current phone system.
- Unified Communications (UCaaS) providers: Combine VoIP with video calls, messaging & collaboration tools in one platform. Suited to businesses wanting all communications integrated.
- Carrier/Telco VoIP providers: Traditional telecom companies offering VoIP using their large network infrastructure. Best for businesses wanting enterprise-grade reliability & dedicated support.
- Contact centre VoIP providers: Built for high-volume customer support teams. Offer advanced features like intelligent routing, queue management, CRM integration & real-time analytics.
- Hybrid/bundled providers: Offer VoIP together with internet, hardware, or managed IT support. Ideal for companies wanting a single vendor to manage their communications setup.
Your choice ultimately depends on your existing infrastructure, team size, and whether you need basic calling, a complete communications platform, or a fully managed service.
Not sure which VoIP setup suits your business? Contact us for expert guidance.
How do I choose a reliable VoIP service provider?
Choosing the right VoIP provider is essential for ensuring consistent call quality, uptime, and service flexibility. Hereโs what to look for:
- Network reliability: Prioritise providers with proven uptime and uncongested internet connectivity for clear voice calls.
- Service model: Decide whether you need SIP trunking, cloud-hosted PBX, or bundled VoIP with LTE/fibre.
- Scalability: Make sure the provider can support your growth โ including features like concurrent calls, multiple numbers, or multi-branch support.
- Support quality: Check if support is 24/7 or limited to business hours, and whether it includes setup guidance, number porting, and device compatibility.
- Billing transparency: Compare contract terms (month-to-month vs. fixed), payment options (debit order, account billing), and whether there are hidden costs or setup fees.
- Feature set: Look for integrations with tools like Microsoft Teams, mobile apps, voicemail, and call forwarding.
Start by shortlisting providers that align with your teamโs structure, internet setup, and future expansion plans, or contact us to receive tailored recommendations for your business.
Which VoIP providers are best for small businesses in South Africa?
Small businesses need VoIP providers that offer low-cost plans, strong local support, and scalable features without locking you into lengthy contracts. Based on our comparison:
- Saicom is ideal for growing teams that want enterprise-grade features such as SIP trunking, call routing, and Microsoft Teams integration. Their support and reliability set them apart for businesses planning to scale.
- Switch Telecom offers flexible, contract-free VoIP with pay-as-you-go billing โ perfect for startups or lean teams. You can port your existing landline number, use a mobile app, and avoid hardware lock-in.
- Euphoria Telecom provides a full-suite, cloud-hosted VoIP platform thatโs easy to manage via a web interface. Its per-user pricing and 24/7 support make it a great choice for teams that need visibility and control.
- Afrihost is budget-friendly, with prepaid plans starting around R50/month. Itโs ideal for freelancers or very small teams who want simple setup and minimal commitment.
When choosing a provider, consider:
- Monthly costs and billing model (prepaid, contract, per-user)
- Compatibility with your internet setup and phone hardware
- Available features like mobile apps, voicemail, and call recording
- Local support and service reliability
These providers strike a balance between affordability, scalability, and user-friendliness for small South African businesses, making them a smart choice for growing teams. Contact us to get started.
How does VoIP service improve customer communication?
VoIP services help businesses deliver faster, more professional, and more responsive customer communication โ all while reducing overhead. Hereโs how:
- Smarter call handling: Features like call routing, voicemail-to-email, and auto attendants ensure customers reach the right person quickly, even after hours.
- Mobility: Staff can receive calls on mobile or desktop devices from anywhere, ideal for remote teams or hybrid offices.
- Better visibility: Integration with CRM or helpdesk tools makes it easier to track customer interactions, resolve issues faster, and personalise responses.
- Improved reliability: VoIP runs over fibre or LTE, avoiding downtime and delivering clearer audio than legacy landlines โ especially with a strong internet connection.
Together, these tools help small and large teams stay connected with customers, reduce frustration, and build trust through more reliable communication. Contact us to learn more.